Legal Staff Other in Southfield, MI

Law Firm

Southfield, MI

Legal Staff Other in Southfield, MI

Legal Staff

No

Job Title: Part Time Contact Center Intake Agent

Job Responsibilities:
The Part Time Contact Center Intake Agent is responsible for managing initial client interactions and inquiries, ensuring a smooth and positive intake process. This involves providing exceptional customer service by addressing inquiries, concerns, and requests, utilizing effective communication skills to ensure a positive customer experience. The agent should enjoy engaging with people and excel in interpersonal communication, providing empathetic guidance to prospective clients in the initial stages of the legal process, and offering support during challenging periods in their lives.

The agent is expected to demonstrate flexibility by being available to work at least one weekend shift and accommodate variations in work schedules based on business needs. They must exhibit strong time management skills to prioritize tasks effectively, ensuring punctual and reliable attendance during scheduled shifts. The role requires collaboration with team members and other departments to resolve customer issues and contribute to a positive team environment through effective communication and cooperation.

Feedback and continuous improvement are key aspects of the role, as the agent should display a willingness to receive and apply constructive feedback for personal and professional development, continuously striving for improvement in customer service skills and efficiency. Technical proficiency is also essential, with a preference for knowledge of Salesforce and Zoom softphones to enhance job performance.

Home office requirements include ensuring a reliable internet connection with a minimum download speed of 100 Mbps, maintaining a quiet work environment conducive to effective customer interactions, and using a company-provided headset and a second monitor for enhanced productivity.

Education and Experience Information:
Candidates for the Part Time Contact Center Intake Agent position should have previous experience in a contact center or customer service role, with excellent communication and interpersonal skills. Familiarity with customer service software and technical proficiency is necessary, along with the ability to adapt to a dynamic work environment. A high school diploma or equivalent is required.

Salary Information:
The text does not provide specific salary information for the Part Time Contact Center Intake Agent position.

Additional Information:
This position is a current opening that is actively needing to be filled. The mandatory training for the role lasts four weeks, scheduled Monday to Friday from 9:00 AM to 5:00 PM. After training, the mandatory work schedule is Friday, Saturday, and Sunday from 5:00 PM to 10:00 PM, with an optional shift on Monday from 11:00 AM to 4:00 PM.