Legal Staff Information Technology in Buffalo, NY

Law Firm

Buffalo, NY

Legal Staff Information Technology in Buffalo, NY

Legal Staff

3-5 yrs required

No

Job Title: IT Specialist

Job Responsibilities:
- Handle help desk requests for all law firm offices
- Provide technical assistance and support for issues related to computer systems, software, and hardware
- Assist with project implementation
- Conduct IT orientation for new employees
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by internal customers
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

Education and Experience Information:
- 3-5 years’ experience as a help desk technician or other customer support role
- Previous law firm experience preferred
- BSc/BA in IT, Computer Science, or relevant field
- Tech savvy with working knowledge of MS office automation products, databases, and remote control
- Active Directory and basic server administration
- Basic LAN/WAN network communication protocols
- Familiar with Citrix virtual desktop
- Familiar with VMware for basic server management
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Must demonstrate sound judgment while under situational stress
- Positive attitude and ability to work as part of a team
- Strong sense of discretion and confidentiality

Salary Information:
- Salary range depending on experience: $23-$26/hr
- The pay range provided is a good faith estimate for this position based on the location that we are hiring for. Criteria including skill level, education, and experience will determine where a candidate falls within the range.

Additional Information:
Founded in 1965, the law firm is a full-service law firm with 16 offices and nearly 220 attorneys. The firm emphasizes a unique culture focused on collegiality, collaboration, and support for its employees. The firm approaches law with a forward-thinking mindset, serving as business partners to clients to advance their business outcomes.

Benefits:
- Highmark BCBS PPO/POS plans with 4 medical plan options including 2 HDHP/HSA qualified plans
- Dental plan including orthodontic coverage
- Vision plan
- Health Savings Account (HSA)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Paid time off (PTO) inclusive of vacation, sick, and personal leave
- 401(k) with guaranteed safe harbor contribution plus profit sharing
- Term Life and AD&D
- Short-term and long-term disability
- Additional Voluntary benefits: Specified Disease, Hospital, and Accident plans
- Employee Assistance Program including mental health support
- Legal work discount program