Legal Staff Other in Kansas City, MO

Law Firm

Kansas City, MO

Legal Staff Other in Kansas City, MO

Legal Staff

Min 1 yrs required

No

Job Title: Intake Specialist

Job Responsibilities:
- Manage the full intake process from the initial incoming call to the signature of the Firm Representation Agreement while delivering excellent customer service. This involves:
- Answering inbound calls from potential clients.
- Educating potential clients on the firm's unique capabilities to achieve maximum financial recovery from their injury.
- Collaborating with attorneys and other teams to determine case eligibility.
- Following up with potential clients throughout the intake process to address any questions or concerns.
- Coordinating with investigators and attorneys for in-home client visits and initial consultations when necessary.
- Work closely with other intake team members to balance workload and contribute to the overall team’s success.
- Actively impact the intake team’s results in achieving weekly, monthly, and annual targets.
- Safeguard client privacy and confidentiality.
- Manage multiple calendars and referral databases.
- Demonstrate verbal and written communication skills in English; bilingual abilities are a plus.

Education and Experience Information:
- required.
- One year of previous sales or customer service experience is preferred but not required.

Knowledge and Skills:
- Quick thinker with strong interpersonal skills.
- Excellent verbal communicator capable of spending most of the day on the phone.
- Empathetic throughout conversations with clients.
- Detail-oriented multitasker who can effectively manage time.
- Goal-setter who holds themselves accountable for their results.
- Ability to successfully manage a pipeline of potential clients from the initial call through sign-up.
- Dedicated to following up with potential clients for maximum results.

Salary Information:
- Competitive base salary, plus up to $5,000 in monthly bonus.

Employee Perks:
- Benefits package including health, vision, and dental insurance.
- 3 weeks (120 hours) of paid time off (PTO).
- 401(k) matching retirement plan with up to a 4% match.
- Paid holidays.
- Free on-site parking garage.
- Work-life balance.
- Stability as an integral member of an energetic team in a growing law firm.