Job Title: Account Services Representative - Collections
Job Responsibilities:
- Proactively and professionally interact with clients and billing attorneys to ensure timely payment of invoices and identify any challenges to prompt payment.
- Review aged accounts receivable, analyze account history, and determine the appropriate collection approach for timely collection.
- Contact clients directly via telephone, email, and formal letters, adhering to the law firm's collection policies and procedures.
- Maintain accurate, complete, and up-to-date information summarizing all collection-related activities in the firm's collection software, and manage follow-ups.
- Research and resolve, or initiate the resolution process for problematic, disputed, and/or past due invoices.
- Provide information to attorneys regarding the status of their clients' accounts receivables.
- Monitor payment arrangements to ensure compliance with agreed payment terms.
- Respond promptly to inquiries from clients, attorneys, and staff while maintaining a high level of tact and professionalism.
- Prepare reports and analysis on the status of collection matters and provide regular updates to management.
- Recommend write-offs and/or placement with outside collection agencies or law firms when collection efforts have been exhausted.
- Occasionally assist with the backup of Cash Receipts responsibilities.
- Assist the Director of Receivables as required.
Education and Experience Information:
- A minimum of 3 to 5 years of related financial experience in a professional services organization is required, with law firm experience preferred.
- Working knowledge of credit practices and strong working knowledge of collection techniques is necessary.
- Proficiency in MS Office, with strong knowledge of Excel preferred.
Knowledge, Skills, and Abilities Required:
- Excellent organizational, interpersonal, and communication skills, with the ability to work with all levels of personnel within the firm.
- Strong writing skills are necessary.
- Ability to effectively handle telephone calls with tact, diplomacy, and professionalism.
- Highly self-motivated, self-directed, and attentive to detail.
- Ability to multitask, work in a team environment, and work independently.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Demonstrated problem-solving skills.
- Ability to foster an atmosphere of support, teamwork, and effective collaboration.
Working Conditions:
- Normal office environment with little exposure to excessive noise, dust, temperature, and the like.
- Work occasionally requires more than hours per week to perform the essential duties of the position.
Salary Information:
- Not available in the provided text.
Equal Employment Opportunity and Diversity Statement:
The law firm is committed to equal employment opportunity in both principle and policy. Recruitment, hiring, training, promotion, compensation, and benefits are provided to all applicants and employees without regard to ancestry, sex, race, color, ethnicity, national origin, gender, age, religion, disability, medical condition, military status, genetic information, marital status, sexual orientation, gender identity, or any other basis protected by applicable laws. This policy applies to all aspects of employment, and the firm complies fully with all equal employment opportunity laws.
