Title
Operations Manager
Job Responsibilities
The Operations Manager will oversee the operations of the Residential Portfolio Management (RPM) division. Key responsibilities include:
- Managing and monitoring the workflow and processes of the RPM department to ensure they align with unique client objectives
- Reviewing financial statements and data to enhance departmental profitability
- Formulating and implementing policies and procedures that maximize output while ensuring adherence to regulations and procedures
- Planning staffing needs, overseeing recruitment, organizing team structure, delegating tasks, and establishing work schedules
- Supervising, monitoring, and evaluating staff performance
- Ensuring compliance with internal controls and operational risk management processes in line with client requirements and firm standards
- Monitoring team performance and implementing necessary improvements to ensure high-quality file reviews and identify opportunities to improve service levels and reduce costs
- Enhancing the efficiency of support services such as IT, vendor relationships, and outsourcing to benefit clients
- Facilitating effective communication between departments and functions
- Working closely with top management to develop and implement strategic plans for operational activities that facilitate new business, client retention, and client growth/expansion
Education and Experience Information
- A college degree in business administration, commerce, management, communications, legal services, or a related field is preferred
- Proven experience in managing operations, workflows, teams, and legal practice is required
- Knowledge of organizational effectiveness, operations management, and business principles is necessary
- Familiarity with Six Sigma or other process improvement methodologies is preferred
- Strong knowledge of project management principles is essential
- Proficiency in Microsoft Office (Excel, Word, Access) and other relevant IT tools is required
- Critical thinking, problem-solving, and conflict management skills are necessary
- Excellent planning, organizing, and communication skills, with the ability to lead and influence teams, are essential
Salary Information
The text does not provide specific salary information for the Operations Manager position.
This position is currently accepting applications.
