Job Title: Technology Training Manager
Job Responsibilities:
The Technology Training Manager is responsible for providing comprehensive training, service desk, and technical support activities. Key duties include:
- Delivering planned training, just-in-time education, and IT support to end users.
- Providing support and solutions as an onsite or virtual presence for the Northeast offices of the law firm, along with addressing all-office support 2nd level calls to the Help Desk.
- Monitoring IT requests and offering direct assistance to end users in troubleshooting, set-up, installation, and configuration of office technology hardware and software.
- Communicating adoption concerns and feedback from end users to IT leadership.
Education and Experience Information:
- A Bachelor’s degree in a related field is preferred.
- A minimum of 3 years of experience in a technical training role, with experience in a law firm environment, is required.
Salary Information:
The text does not provide specific salary information for this position.
Competencies:
The role requires various competencies, including:
- Decision Making: Identifying issues, providing suggestions, and effectively completing daily tasks.
- Communication: Sharing information to support arguments or points of view, keeping the team informed, and maintaining appropriate levels of confidentiality.
- Leadership: Providing feedback to peers, training new employees, finding solutions, working autonomously, and anticipating future business needs.
- Continuous Learning: Identifying self-training needs and opportunities and positively accepting changes.
- Teamwork: Actively participating in the team, providing feedback and solutions, and responding constructively to others’ concerns.
- Alignment to Values: Demonstrating the law firm's values, offering feedback to team members, participating in diversity and inclusion efforts, and showing respect by understanding and providing support.
Additional Information:
- Supervisory Responsibilities: The position does not entail supervisory responsibilities.
- Physical Activity: The employee will need to sit for prolonged periods and work on a computer.
- Travel Required: 20% travel is required.
- Other Duties: The job description is not exhaustive and may include additional activities, duties, or responsibilities.
EEO Statement:
The law firm is an equal opportunity employer, making all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or other protected status, in line with federal, state, and local laws. The law firm values diversity and inclusion, aiming to create a sense of belonging for professionals of all races, religions, national origins, gender identities, ethnicities, sexual orientations, and physical abilities. Diversity and inclusion are core values, enriching the workplace.
