Legal Staff Accounting/Finance in Dublin, OH

Law Firm

Dublin, OH

Legal Staff Accounting/Finance in Dublin, OH

Legal Staff

1-3 yrs required

No

Job Title: Account Resolution Specialist

Job Responsibilities:
The Account Resolution Specialist plays a crucial role in managing outstanding debts by engaging with businesses and personal guarantors to secure payments. Key responsibilities include:

- Sending form letters to notify and encourage payment of delinquent accounts.
- Engaging in telephone communication to understand reasons for overdue payments and attempting to resolve payment issues.
- Calculating payment arrangements and negotiating settlements, potentially requiring supervisor or client approval.
- Documenting financial status, collection efforts, and updating notes within the law firm's computer system.
- Providing status updates and requesting or supplying additional information and documentation to businesses, personal guarantors, and attorneys.
- Handling payments by phone and conducting searches using skip vendor tools, internet, and public records to locate contact information.
- Making decisions on subsequent actions for files and monitoring necessary documentation.
- Utilizing all available options to achieve debt payment.
- Adhering to law firm and client standards in file handling.
- Maintaining professionalism in all interactions.
- Completing all required training for the position.
- Performing additional duties as requested or required.

Education and Experience Information:
Candidates for the Account Resolution Specialist position should have:

- A high school diploma or general education degree (GED).
- 1-3 years of relevant experience in collections, accounts receivable, or a related industry.
- Proficiency in typing and data entry, with knowledge of basic computer operations, including internet research and Excel.
- The ability to maintain composure in challenging situations and communicate effectively both verbally and in writing.
- Successful completion of a background check and drug screen.

Salary Information:
The compensation for the Account Resolution Specialist position is expected to be between and per hour, with potential for an uncapped monthly bonus. The average annual potential bonus is approximately $10,500. Additional benefits include:

- Paid Time Off (PTO) totaling 16 days annually, plus 9 company-paid holidays.
- Competitive benefits package including Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance.
- Promotional opportunities within the law firm.
- Employee perks from companies like Verizon, car dealerships, local movie theaters, theme parks, etc.
- On-site "Bistro to Go" vending and fresh foods.
- Free parking and access to an onsite fitness center.

Physical and Mental Demands:
The Account Resolution Specialist position requires the employee to remain stationary at a workstation, frequently using hands and fingers for typing and computer operation. The role demands the ability to communicate information effectively in writing and verbally. Occasionally, standing, walking, bending, and lifting items up to 15 pounds may be necessary. Close visual acuity is required for reading, data analysis, and extended computer use.

Work Environment:
The role is based in a professional office environment characterized by low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate-controlled.

EEO Statement:
The law firm is an equal opportunity employer.