Shared Services Assistant in Charleston, SC

Law Firm

Charleston, SC

Shared Services Assistant in Charleston, SC

Law Firm Non Legal Department

No

Job Title: Shared Services Assistant

Job Responsibilities:
The Shared Services Assistant is responsible for managing, troubleshooting, organizing, and creating documents for lawyers, paralegals, and allied professionals, ensuring seamless support in a global 24/7/365 environment. The role involves providing support to all law firm offices worldwide. Key responsibilities include:
- Creating, formatting, and revising Word, Excel, PowerPoint, and PDF documents to align with various style requirements.
- Troubleshooting and repairing problem documents, including support via remote assistance.
- Adding and updating cross-references, tables of contents, tables of authority, and automatic numbering.
- Generating comparison documents.
- Transcribing various audio files, handwritten notes, and dictations.
- Saving and managing files in the file management system.
- Creating diagrams and charts in Word and PowerPoint.
- Assisting with mailings by creating mail-merged documents and labels.
- Performing word-for-word checks of documents converted from PDFs to assure accuracy.
- Recording time entries for lawyers, paralegals, and other timekeepers.
- Assisting with data entry, formulas, and sorting features via Excel.
- Assisting with creating tickets for and managing the request queue.

Education and Experience Information:
- High school diploma or equivalent is required. A college degree or some college education is preferred.
- Prior relevant experience in a professional environment is required, with legal industry experience strongly preferred.
- Advanced knowledge of MS Office and Adobe Acrobat Professional is required.
- Demonstrated ability to produce accurate documents in a fast-paced, deadline-oriented environment.
- Excellent verbal and written communication skills are necessary.
- Demonstrated commitment to confidentiality, integrity, and sensitivity.
- Dedication to delivering high-quality customer service.
- Demonstrated ability to understand and follow specific, detailed instructions.
- Ability to learn new technologies.
- Ability to self-manage in a remote environment with a demonstrated history of innovative thinking, proactive planning, and being a team player.

Additional Abilities Required:
- Ability to anticipate, plan, and prioritize work.
- Manage competing demands to meet deadlines.
- Exhibit flexibility in high-pressure situations.
- Work overtime when business needs dictate to meet deadlines.
- Demonstrate a desire to learn new procedures and software packages as business evolves.
- This job operates in a remote environment and is largely sedentary, requiring the routine use of a computer and other standard office equipment. High-speed internet and a quiet dedicated workspace are required.

Salary Information:
The compensation salary for this position ranges from $48,000 to $72,000. The exact salary will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

Benefits:
The law firm offers a comprehensive suite of benefits to help meet your needs now and in the future. Options for full-time personnel include:
- Medical/Prescription Drug Coverage (including a Health Savings Account feature).
- Dental Insurance.
- Vision Insurance.
- Wellness Program.
- Pre-tax Commuting Benefits.
- 401(k) Retirement Plan and Profit Sharing.
- Business Travel Accident Insurance.
- Short- and Long-term Disability Protection.
- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment).
- Health Advocacy Services.
- Paid Time Off (20 days/year through the first 4 years of employment; 25 days/year after 5 years of employment).
- Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off).
- Paid Holidays (12).
- Flexible Spending Accounts.
- Employee Assistance Program.
- Professional Development and CLE Credit Opportunities.
- Hybrid/Remote Work Opportunities.
- Additional benefits such as Addiction Resources, Family Building Benefits, and Bereavement Leave.

Equal Employment Opportunity:
The law firm is an equal opportunity employer. Employment decisions are based on merit, qualifications, and competence. Employment practices will not be influenced or affected by race, religion, creed, color, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. The firm is committed to providing an environment free of prohibited harassment of any kind and complies with federal and state disability laws, making reasonable accommodations for applicants and employees with disabilities.