Call Center Collections Representative in Plantation, FL

Law Firm

Plantation, FL

Call Center Collections Representative in Plantation, FL

Law Firm Non Legal Department

No

Job Title: Call Center Collections Representative

Job Responsibilities:
The Call Center Collections Representative position is a dynamic role within the Collections Department at a prestigious law firm. This role involves handling consumer interactions, including negotiating repayment plans, answering questions, and arranging for payments. The key responsibilities include:

- Efficiently assisting customers through both inbound (90%) and outbound (10%) calls.
- Educating customers on their options for account resolution.
- Developing trusted relationships with customers, third parties, attorneys, representatives, and realtors to ensure timely handling of all accounts through the collections process.
- Maintaining detailed document records of all customer communications, including payment plans that customers have agreed to and amounts paid via telephone.
- Ensuring the prompt and successful delivery of solutions according to customer and client needs.
- Clearly communicating the progress of accounts and their respective status within the collections pipeline.
- Demonstrating exceptional listening skills while displaying professionalism and empathy for customers’ individual needs and circumstances.

Education and Experience Information:
Required Qualifications:
- Customer service oriented with a pleasant manner.
- Proficient data entry and computer skills, including Microsoft Office applications.
- Excellent oral, verbal, and written communication skills.
- Strong problem-solving skills.
- Account documentation skills.
- Active listening skills.
- Attention to detail.
- Negotiation skills.

Preferred Qualifications:
- Bilingual in Spanish and English.
- Prior call center and/or collector experience.

Education:
- High School Diploma required.
- Associate's Degree or Bachelor’s Degree preferred.
- Relevant experience may compensate for education.

Salary Information:
- This is a full-time position operating under standard business hours (Mondays to Fridays in office - 8am to 5pm / 8:30am to 5:30pm / 9am to 6pm).
- Competitive pay commensurate with experience.
- Monthly bonus opportunities, with top agents averaging over $3000 in bonuses alone every month in addition to base pay.
- Comprehensive training and mentoring programs.
- Paid time off and paid holidays.
- Health Insurance, Life, Dental, Medical, Vision, and 401k benefits.

Additional Information:
- This position is not remote and is based in the Plantation, FL office.
- The work environment is generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
- The law firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development, with promotional opportunities becoming available as team members progress and demonstrate a consistent ability to meet performance standards.
- Physical functions include remaining stationary 50% of the time, operating a computer and other office machinery, and regular verbal communication, listening, and presentations as needed. Some walking and standing relative to interaction with other personnel and applicants.
- No travel is required for this position.
- The law firm is an Equal Opportunity Employer, committed to a diverse and inclusive workplace, considering qualified applicants without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status, or any other basis prohibited by law.