Legal Staff Paralegal in Saint Louis, MO

Law Firm

Saint Louis, MO

Legal Staff Paralegal in Saint Louis, MO

Legal Staff

2-5 yrs required

No

Job Title: Legal Client Services Representative / Paralegal

Job Responsibilities:

The Legal Client Services Representative/Paralegal at the law firm is tasked with providing legal administrative support for escalated litigation processes. This role is integral in maintaining the highest level of service both internally and for the clients. The position requires a collaboration with a team-oriented approach to deliver exceptional service. The primary responsibilities include:

- Acting as the central point of contact for legal escalations from clients and internal teams.
- Communicating effectively with clients regarding case status, document requests, and legal timelines.
- Responding to legal inquiries from clients and internal stakeholders, ensuring compliance with state-specific legal requirements.
- Coordinating with internal legal, compliance, and operations teams to resolve client escalations in a timely manner.
- Reviewing and routing legal documents, such as complaints, motions, and court orders, to appropriate internal teams.
- Monitoring and tracking escalated legal matters through resolution, maintaining proper documentation and audit trails.
- Ensuring client service excellence by providing accurate, prompt, and professional responses.
- Supporting process improvement initiatives related to legal escalation management and client communication.
- Staying up to date on state-specific legal rules and procedures to ensure accurate handling of multi-jurisdictional matters.

Legal Client Services Representative Department Job Duties:

- Reviewing and managing workflow on assigned daily tasks and projects.
- Prioritizing incoming tasks to meet deadlines.
- Assisting in drafting client communications, status reports, and legal summaries as needed.
- Transmitting legal documents and correspondence to clients.
- Managing and providing end-of-day updates as well as addressing any issues that have arisen during the day.

Education and Experience:

The candidate must have over 2 years of experience in an administrative position within the legal, banking, or business field. Proficiency in Excel is also required.

Salary Information:

The salary for the Legal Client Services Representative/Paralegal role at the law firm ranges from $48,000 to $55,000.