Job Title: Ebilling Specialist
Job Responsibilities:
As an Ebilling Specialist at the law firm, you will be a crucial member of the support team within both the Legal Support Services and Accounting teams, providing effective and streamlined e-Billing support to billing attorneys and finance counterparts of the firm. Your primary duties will include:
- Performing a variety of tasks to support the full eBilling cycle.
- Reviewing new eBilled matters and rates for submission to clients.
- Following up frequently on open items until resolution and escalating as necessary.
- Fielding eBilling inquiries with strong attention to detail.
- Gathering and submitting the required documentation to onboard new eBilling clients, including submitting the first invoice to ensure successful submission.
- Researching and resolving electronic billing rejections related to technical and format issues versus billing-related issues, initiating troubleshooting support and escalations when needed.
- Maintaining client account assignments.
- Reviewing, updating, and documenting outside billing guidelines on assigned eBilled clients.
- Ensuring all tasks for assigned clients are entered in the billing and eBilling system according to the firm and client guidelines.
- Acting as the subject matter expert on assigned clients.
- Assisting the team with projects and e-bill tasks as needed.
- Updating restrictions on time entry according to guidelines in the time entry program (Intapp Terms).
- Tracking and resolving tickets assigned by the eBilling service desk daily, meeting SLAs.
- Managing workflow by developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
- Maintaining weekly updated notes on new matters and new implementations.
- Liaising with internal support teams to develop learning and experience for taking on more complex client assignments.
- Performing projects and other duties as assigned.
Education and Experience Information:
Minimum Education:
- High School Diploma
Preferred Education:
- Bachelor’s Degree in Accounting, Finance, or a similar field
Minimum Years of Experience:
- 3 years of prior experience in legal e-billing, law firm administration roles, or comparable professional service-oriented hourly billing, or formal training/certifications in legal back-office operations
Desired Skills:
- Strong communication and interpersonal skills required to interact with clients, billing timekeepers, and business professionals.
- Team-oriented with the ability to work effectively and collaboratively in a fast-paced environment.
- Accuracy in proofreading and strong attention to detail.
- Ability to work independently and manage time efficiently.
- Active listening skills for both positive and critical feedback.
- Adaptability to client needs.
- Eagerness to develop and achieve scope and requirements for advanced roles and responsibilities.
- Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast, and eBilling vendor sites preferred.
Salary Information:
The expected hiring range for this position is - per hour, depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and include paid overtime in accordance with applicable laws. Compensation will also depend on factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. A comprehensive package of benefits is offered, including medical/dental/vision insurance, and a 401(k) plan.
Physical Demands:
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Work Environment:
- The position offers the opportunity for a hybrid work arrangement comprised of remote and in-office work, determined in coordination with the hiring manager or supervisor and may be modified at the firm’s discretion in the future.
Disclaimer:
The job description is intended to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not meant to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the firm’s discretion at any time. This job description does not change the at-will nature of employment.
Application Process:
Applicants must apply directly online instead of sending application materials via email.
Accommodation:
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.
The law firm is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
