Legal Staff Information Technology in Washington, DC

Law Firm

Washington, DC

Legal Staff Information Technology in Washington, DC

Legal Staff

Min 3 yrs required

No

Job Title: DMS Administrator

Job Responsibilities:
The DMS Administrator will work within the Information Technology Department, specifically with the Database Systems team, to support the law firm's iManage Cloud applications suite. Key responsibilities include:
- Performing administrative, security, design, engineering, and escalated support functions for the firm's iManage Work document management system and its associated applications.
- Taking ownership of escalated support issues and ensuring their resolution.
- Collaborating with IT Operations teams to optimize client service delivery for iManage and other Database Systems team applications.
- Planning and implementing updates and upgrades to iManage administration applications and other supporting third-party and custom utilities.
- Maintaining and improving automated and ad hoc integrations with iManage applications, such as metadata and user synchronizations and custom data extracts for analysis and reporting.
- Identifying opportunities for process improvement and developing appropriate solutions.
- Developing and maintaining deep technical knowledge of the iManage product suite.
- Staying current with iManage communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, and communicating important information to internal stakeholders.
- Optimizing administration of Security Policy Manager and collaborating with Client Intake and Information Governance teams to deploy advanced SPM features.
- Optimizing administration of Threat Manager and working with Information Governance, Information Security, and User Experience teams to improve monitoring and reporting.
- Assisting the Database Systems team with various tasks as needed.
- Assuming additional responsibilities as requested.
- The role requires 60% in-office presence, with 40% remote work permissible.

Education and Experience Information:
- A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- 3+ years of iManage Work administration and 2nd level support experience.
- Excellent verbal and written communication skills and interpersonal skills, with the ability to communicate technical information to both technical and non-technical personnel and advise others on complex and/or sensitive issues.
- Understanding of the business of law firms, including risk management issues.
- Ability to work independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
- Ability to work collaboratively in a team-oriented environment and adapt to new strategies and changing priorities.
- Extensive application troubleshooting experience in an enterprise environment.
- Proficient skills using iManage REST API, Python, PowerShell, or other development tools and scripting languages.
- Proficient knowledge of relational databases and TSQL scripting.
- Experience with iManage Security Policy Manager and Threat Manager.
- Experience administering or supporting iManage Records Manager is desirable.
- Experience supporting iManage Closing Folders and/or iManage Tracker is a plus.
- Experience with Flexible Folders administration is a plus.
- Strong planning, project management, and organizational skills.
- Creative and proactive problem-solving approach.
- Demonstrated ability to grasp and implement new concepts quickly.
- Strong analytical abilities, resourcefulness, and attention to detail.
- Outstanding sense of customer service and a deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.
- Must display the highest level of diplomacy, tact, and discretion, with comfort in handling and maintaining confidential information.
- Excellent computer skills, including proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.

Salary Information:
The salary range for this position in Washington . and New York is $110,000 to $130,000. This position is bonus eligible. The law firm offers a comprehensive benefits package.

This job description provides a general overview of the responsibilities required for this role. It is not intended to be a complete list of all responsibilities, duties, and skills that may be required.