Litigation Client Service Specialist

Min 5 yrs required

Full-time

No

Law Firm Seeking Experienced Litigation Client Service Specialist

Job Title: Litigation Client Service Specialist
Job Category: Legal Administrative Assistant
Experience: Minimum of 5 years at a law firm or legal department

Responsibilities:

- Provide exceptional client service by answering calls, screening inquiries, and assisting clients as needed
- Work closely with attorneys and clients to ensure smooth communication and transfer of information
- Manage client data to improve interactions and overall approach to dedicated cases
- Prioritize and manage workflow of assigned tasks and projects, coordinating with other support services to meet deadlines
- Knowledge of federal and state court rules, including document preparation and electronic filing
- Maintain attorney calendars, assist with meeting deadlines, and coordinate travel arrangements
- Prepare legal documents, memoranda, and correspondence with accuracy and attention to detail
- Provide primary support for multiple attorneys and assist with additional support and coverage as needed
- Transmit legal documents to clients, witnesses, and court officials through various methods
- Process new business requests, open new matters, and maintain client case files using appropriate software
- Calendar critical deadlines and ensure accurate calculations
- Assist with client billing using specialized software and procedures

Collaboration and Teamwork:

- Work proactively with Legal Team Assistants to complete tasks
- Collaborate with resources, including the Attorney Resource Center, to complete projects and tasks
- Adhere to all firm policies, procedures, and guidelines while maintaining confidentiality

Qualifications:

- Associate's degree preferred, Bachelor's degree a plus
- Minimum of 5 years of experience at a law firm or legal department
- Ability to effectively gather and summarize data, find solutions to administrative problems, and prioritize work
- Excellent verbal and written communication skills
- Professional demeanor and appearance, with poise, tact, and diplomacy
- High level of confidentiality and outstanding customer service skills
- Proficiency in legal terminology and experience in related practice areas
- Experience with court and administrative filings and deadlines
- Proficiency using office equipment, including computers, telephones, and transcription equipment
- Typing speed of 60 wpm or higher
- Working knowledge of MS Office Suite, including Outlook, Word, Excel, and PowerPoint

Work Environment and Physical Demands:

- This job operates in a clerical, office setting
- Medium work: Exertion of physical strength to lift, carry, push, pull, or move objects weighing 20-50 pounds frequently, and up to 10 pounds occasionally
- Visual acuity required for tasks such as analyzing data, transcribing, and viewing a computer terminal

Disclaimer:

- This job description is not a contract or employment agreement and may be revised at any time
- Employment with the firm is at-will and employees must be able to perform all essential functions of the position with or without reasonable accommodation
- Equal Opportunity Employer - vets, disability

Law Firm is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We do not discriminate against employees or applicants based on their race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information. We also comply with all applicable federal, state, and local laws governing non-discrimination in employment.

Additionally, we value transparency and open communication in regards to compensation. Employees who have access to compensation information of other employees or applicants as a part of their essential job functions are prohibited from disclosing that information to individuals without access, unless required by law. We are committed to providing equal pay for equal work and do not discriminate against employees who inquire about, discuss, or disclose their own pay or the pay of another employee or applicant.

Not specified

Not specified

Not specified

Customer Service, Administrative Support, Information Management, Document Preparation, Communication, Deadline Management, Billing

Associate's Degree (preferred), Bachelor's Degree (plus)

Interested candidates should submit their resume and cover letter through the company's online application system.

Qualification and Experience Associate's Degree (preferred), Bachelor's Degree (plus)

Legal