Customer Success Specialist

Min 3 yrs required

Full-time

No

Summary:

- Law firm seeking a Customer Success Specialist to ensure a smooth and enjoyable experience for end-users of their new digital programs
- Full-time position with the option for a hybrid or remote work environment
- Responsible for managing and scaling a digital customer experience organization, promoting enjoyable experiences for both internal and external stakeholders, and providing demonstrations and training as needed
- Minimum of three years of experience in software customer support, account management, or client service required
- Experience with multi-stakeholder B2B platforms preferred
- Candidates with legal background encouraged to apply
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- Salary range varies based on location and qualifications, with potential for year-end merit bonus
- Excellent benefits package offered
- Equal Opportunity Employer (EOE)

H1: Join Our Team as a Customer Success Specialist at a Premier Law Firm!
H2: Make a Difference in the Digital Experience of Our End-Users

Responsibilities:

- Ensure smooth day-to-day operation of digital platform
- Assist with implementation of systems and processes for managing and scaling a digital customer experience organization
- Promote enjoyable experiences for internal and client stakeholders during transition to new modes of service delivery
- Assist with sales operations outreach and tracking
- Provide demonstrations and training to internal users and clients
- Anticipate and resolve potential problems to ensure end-user satisfaction
- Track and analyze user experience data to drive long-term improvements
- Build and maintain relationships with end-users to enhance experience and increase usage and retention
- Escalate operational issues or quality concerns to management
- Other responsibilities as assigned
- Maintain compliance with company policies and procedures

Minimum Qualifications and Requirements:

- Minimum of three years of experience in software customer support, account management, or client service
- Experience with multi-stakeholder B2B platforms preferred
- Legal background or experience with legal processes and operations strongly preferred
- Start-up experience highly preferred
- Self-starter with the ability to work in a dynamic, collaborative environment
- Strong computer proficiency, including MS Office
- Excellent relationship building, problem-solving, and organizational skills
- Eagerness to learn and grow
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Salary and Benefits:

- Salary range varies based on location and qualifications
- Potential for year-end merit bonus based on performance
- Competitive benefits package offered

Join our team at a premier law firm and make a difference in the digital experience of our end-users. We are seeking a Customer Success Specialist to ensure a smooth and enjoyable experience for users of our new digital programs. This is a full-time position with the option for a hybrid or remote work environment.

As a Customer Success Specialist, you will be responsible for managing and scaling our digital customer experience organization. This includes promoting enjoyable experiences for both internal and external stakeholders, providing demonstrations and training as needed, and anticipating and resolving potential problems to ensure end-user satisfaction.

To be considered for this role, you must have a minimum of three years of experience in software customer support, account management, or client service. Experience with multi-stakeholder B2B platforms is preferred, and candidates with a legal background are encouraged to apply. A high school diploma or GED is required, but a Bachelor's degree is preferred.

The salary range for this position varies based on location and qualifications, with the potential for a year-end merit bonus based on performance. We offer a highly competitive benefits package and are an equal opportunity employer.

Don't miss this opportunity to join our team and make a difference in the digital experience of our end-users. Apply now!

Not specified

Competitive salary and benefits package, discretionary year-end merit bonus

Not specified

Customer Service, Account Management, Relationship Building, Problem-Solving, Organization, Planning, MS Office, Legal Processes, Legal Operations, Legal SaaS Solutions

High school diploma or GED required; Bachelor's degree preferred

Submit application through company website or job posting platform

Qualification and Experience High school diploma or GED required; Bachelor's degree preferred

Legal