Health Care - General Attorney / Insurance Defense - General Attorney / Workers' Compensation Law - General Attorney in Midland, TX

Government

Midland, TX

Health Care - General Attorney / Insurance Defense - General Attorney / Workers' Compensation Law - General Attorney in Midland, TX

Attorney

Min 3 yrs required

No

Job Title: Advocate for Injured Employees (Ombudsman IV) – Statewide

Job Responsibilities:
The Advocate for Injured Employees, also referred to as an ombudsman, is tasked with assisting and educating injured employees in Texas regarding their workers' compensation claims. The role involves a variety of responsibilities aimed at providing comprehensive support to the injured employees throughout the dispute resolution process. Key responsibilities include:

- Assisting injured employees one-on-one during the dispute resolution process.
- Reviewing claims for medical and income benefits, and studying the case background for each claim.
- Gathering and evaluating information, including medical records and letters from doctors.
- Reporting and referring complaints, as well as tracking and providing updates on claim status.
- Preparing injured employees for mediations and/or formal hearings and providing routine updates about the status of their claims.
- Educating injured employees about the workers’ compensation dispute process and relevant laws and rules.
- Assisting with referrals to social services offered by other state agencies.
- Providing assistance in filing claims and obtaining supporting documentation from doctors.
- Contacting insurance carriers and medical providers to identify and resolve disputes.
- Documenting customer contact in a computer system and answering general customer service questions.
- Performing other duties as assigned.

Education and Experience Information:
This position requires:

- Graduation from an accredited four-year college or university.
- Three years of full-time experience in fields such as claims management, insurance, casework, law office (paralegal/legal assistant), healthcare, social work, or workers’ compensation.

Note: A current law license must be surrendered upon hire if applicable. Education and experience relevant to the position requirements may be substituted for one another on a year-for-year basis.

Preferences for this position include:

- Experience with medical terminology, rehabilitation, and understanding disabilities/impairments.
- Public speaking experience, such as training, outreach, or community speaking.
- Bilingual skills in English and Spanish (both oral and written).

Additionally, candidates should demonstrate knowledge of Microsoft Word and Outlook, and skills in conflict resolution, public assistance, problem-solving, interpreting and explaining laws and regulations, data entry and retrieval, and correct grammar usage. The ability to travel, multitask between different cases, meet deadlines, establish effective working relationships, and communicate effectively both verbally and in writing is also required.

Salary Information:
The salary for this position is set at $5, monthly, with the employee status classified as exempt.

Additional Information:
The position offers numerous benefits, including accrued vacation and sick leave, holidays, career advancement opportunities, free parking, and comprehensive medical insurance for full-time employees. The role requires statewide travel up to 25% of the time, and applicants must be prepared for criminal background checks. The organization provides equal employment opportunities and does not discriminate based on race, color, national origin, gender, religion, age, or disability. Employment preferences are given to former foster youth and individuals with military backgrounds, provided the necessary documentation is submitted.