Government
Lubbock, TX
Health Care - General Attorney / Insurance Defense - General Attorney / Workers' Compensation Law - General Attorney in Lubbock, TX
Attorney
Min 3 yrs required
No
Job Title: Advocate for Injured Employees (Ombudsman IV) - Statewide
Job Responsibilities:
The Advocate for Injured Employees, also known as an Ombudsman, plays a crucial role in assisting and educating injured employees in Texas. The primary responsibilities include:
- Assisting injured employees one-on-one throughout the dispute resolution process.
- Answering questions related to medical and income benefits claims.
- Reviewing the case background and gathering necessary information, including medical records and correspondence from doctors.
- Reporting and referring complaints.
- Tracking and providing information and updates on claim status.
- Assisting and preparing injured employees for mediations and/or formal hearings.
- Educating employees about the workers’ compensation dispute process and related laws and rules.
- Assisting with referrals to social services offered by other state agencies.
- Helping file claims and obtaining supporting documentation from medical professionals.
- Contacting insurance carriers and medical providers to resolve disputes.
- Documenting customer interactions in a computer system.
- Responding to general customer service inquiries.
- Performing other duties as assigned under limited supervision with moderate latitude for independent judgment.
Education and Experience Information:
The position requires:
- Graduation from an accredited four-year college or university.
- Three years of full-time experience in fields such as claims management, insurance, casework, law office (paralegal/legal assistant), healthcare, social work, or workers’ compensation.
Additional preferences for the position include:
- Experience with medical terminology, rehabilitation, and understanding disabilities/impairments.
- Skills in public speaking, including training, outreach, and community speaking.
- Bilingual proficiency in English and Spanish, both oral and written.
Technical and Soft Skills:
- Demonstrated knowledge of Microsoft Word and Outlook.
- Skill in conflict resolution, public assistance, problem-solving, interpreting and explaining laws and regulations, and data entry and retrieval.
- Ability to use correct grammar, punctuation, and spelling.
- Capability to travel, multitask between different cases, meet deadlines, establish and maintain effective working relationships, and communicate effectively both verbally and in writing.
Salary Information:
The position offers a monthly salary of $5,, with a Salary Admin Plan under Grade 23. The position is exempt from overtime status and requires full-time engagement with a standard 40-hour workweek.
Additional Information:
- The job is located statewide in Texas with preferred locations in Abilene, Lubbock, Midland/Odessa, and San Angelo.
- The position includes benefits like accrued vacation and sick leave, numerous holidays, career advancement opportunities, free parking, and comprehensive medical insurance for full-time employees.
- A criminal background check will be conducted on all final candidates, and certain convictions may disqualify applicants from employment.
- The **Members Only** is an equal employment opportunity employer, and reasonable accommodations are available for applicants with disabilities during the application process.
- The position also provides employment preferences for former foster youth and military personnel, with specific documentation required to claim these preferences.
Jun 26, 2025
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