Title: IT Support Specialist (Level 1) Job Responsibilities: - Monitor, respond to, and resolve support tickets promptly while ensuring adherence to Service Level Agreement (SLA) targets. - Document all support tickets thoroughly with clear notes, resolution steps, and user communication details. - Provide both...
Messaging Engineer Job Title: Senior Messaging Engineer Job Responsibilities: The Senior Messaging Engineer is responsible for the design, implementation, security, and support of the law firm's enterprise messaging ecosystem across both on-premises and cloud environments. This position is pivotal in ensuring the availability,...
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Support Analyst Duties: Provide front-line technical support to end users on various technical needs and assist with any computer peripherals. Will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to our Service Level Agreement. Will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. Will support users on multiple softwar... read more
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