Legal Staff Other in Rockville, MD

Law Firm

Rockville, MD

Legal Staff Other in Rockville, MD

Legal Staff

No

Title
Operations Manager

Job Responsibilities
The Operations Manager will be responsible for leading and overseeing the operations of the Residential Portfolio Management (RPM) division at the law firm. Key responsibilities include:
- Managing and monitoring the workflow and processes within the RPM department.
- Demonstrating effective process management skills and implementing changes to meet unique client objectives.
- Reviewing financial statements and data to improve departmental profitability.
- Formulating and implementing policies and procedures that maximize output, improve processes, and ensure adherence to regulations and procedures.
- Planning staffing needs, overseeing recruitment, organizing team structure, delegating tasks, and establishing work schedules.
- Supervising, monitoring, and evaluating staff performance.
- Ensuring compliance with internal controls and operational risk management processes, following client requirements and firm standards.
- Monitoring team performance and implementing necessary improvements to ensure high-quality file reviews and identify opportunities to improve service levels and reduce costs.
- Enhancing the efficiency of support services such as IT, vendor relationships, outsourcing, and other opportunities for the benefit of clients.
- Facilitating effective communication between departments and functions.
- Working closely with top management to develop and implement strategic plans for operational activities that facilitate new business, client retention, and client growth/expansion.

Education and Experience Information
- A college degree in business administration, commerce, management, communications, legal services, or a related field is preferred.
- Proven experience in managing operations, workflows, teams, and legal practice.
- Knowledge of organizational effectiveness, operations management, and business principles.
- Familiarity with Six Sigma or other process improvement methodologies.
- Strong knowledge of project management principles.
- Proficiency in Microsoft Office (Excel, Word, Access) and other relevant IT tools.
- Critical thinking, problem-solving, and conflict management skills.
- Excellent planning, organizing, and communication skills, with the ability to lead and influence teams.

Salary Information
The text does not provide specific salary information for the Operations Manager position.