Legal Staff Accounting/Finance in Colorado Springs, CO

Law Firm

Colorado Springs, CO

Legal Staff Accounting/Finance in Colorado Springs, CO

Legal Staff

Min 3 yrs required

No

Job Title: Client Account Specialist

Job Responsibilities:
The Client Account Specialist (CAS) is entrusted with the complete ownership of the billing and collections cycle for designated portfolios of client matters. This role involves establishing, fostering, and maintaining professional and collaborative relationships with attorneys, business services personnel, and clients to ensure compliance with both attorney and client specifications. The responsibilities include managing all billing and collections processes from engagement to collections with tact, diplomacy, and effective negotiation skills. The CAS reviews rates for accuracy, ensures fee arrangements align with clients' outside counsel guidelines, and monitors fee caps, tier discounts, accruals, and matter budgets, escalating where potential issues might occur. The CAS manages the proforma to final bill process, ensuring that Matter Supervising Partners (MSP) receive accurate proformas and that they return them in a timely manner. The role involves submitting finalized bills/eBills in the appropriate template format, adhering to attorney and client specifications, and ensuring that final bills have been submitted to the client and posted in the finance system.

The CAS collaborates with the eBilling Team regarding new client and matter eBilling setups and with the Client Maintenance Team to update appropriate fields according to client billing guidelines. They submit invoices electronically, taking accountability for successful submission and troubleshooting issues, and proactively follow-up regarding acceptance and timely payment of eBills. Communication directly with clients as requested or as established is part of the role, including following-up on eBilling collections and contacting clients as needed. The CAS concisely communicates arrangements with MSP’s and clients regarding their matters, provides clients with requested information on any special billing and or collection arrangements, and responds to all inquiries relating to the same. The CAS responds to inquiries relating to accruals, billing, and payment information, recommends solutions based on billing trends relating to realization, and prepares ad hoc reports upon request. The CAS prepares effective monthly billing and collections forecasts for the assigned portfolio and maintains an updated proforma status report to ensure the system reflects the current status for all proformas. Establishing effective backup support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters is essential, as is ensuring adequate coverage when out of the office and communicating to co-workers and attorneys ahead of time. Participation in continuous improvement of processes for own portfolio and for the Client Account Specialist group as a whole is encouraged, alongside proposing streamlined processes and actively solving problems. All members of the law firm are encouraged to participate in the Responsible Business program. Other duties may be assigned as necessary.

Education and Experience:
Candidates for the Client Account Specialist position are required to have a Bachelor’s degree in accounting, finance, or a business discipline, or an equivalent combination of education and work experience. A minimum of three years of dedicated specialized billing, ebilling, collections, or account management experience is necessary. Hands-on experience performing complex accounting analysis is required, and a background in a law firm or professional services is preferred.

Salary Information:
The salary for the Client Account Specialist position varies depending on the location and the candidate's overall experience and other job-related factors permitted by law. In Washington, DC, the annualized salary range for this position is $61,000 to $69,000. In Colorado Springs, CO, the annualized salary range is $62,000 to $85,000, and in Denver, CO, it ranges from $63,000 to $87,000.

Additional Information:
Core working hours for this position are Monday through Friday, 8:30 . to 5:30 ., including a lunch hour. Flexibility to work overtime, including weekends, is required to complete assignments, with limited time off in December and January except for law firm holidays.

As part of its commitment to equal opportunity, the law firm ensures that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected Veteran status, or other factors protected by law. The law firm complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.