Insurance Defense - General Attorney / Personal Injury Defense Attorney in Sunnyvale, CA

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In-House

Sunnyvale, CA

Insurance Defense - General Attorney / Personal Injury Defense Attorney in Sunnyvale, CA

Attorney

5-5 yrs required

No

Job Title: Attorney-Represented Bodily Injury Claims Manager

Job Responsibilities:
The Attorney-Represented Bodily Injury Claims Manager is responsible for leading a team of Attorney-Represented Bodily Injury Adjusters. The role requires candidates to be based in specific Pacific time zone states including CA, AZ, NV, WA, OR. The manager is tasked with providing exceptional claims and inquiry service through chat, while managing and motivating a team of ten to fifteen adjuster staff or vendors. The primary objective is to achieve high levels of performance and expert execution of required claim processes. The manager supports the implementation of operational initiatives that contribute to achieving Claim, Discipline, Claims Service Area (CSA), and Company business objectives. The role involves developing strategies to enhance employee performance and ensuring the expert execution of claim processes. Additional responsibilities include monitoring staffing levels and workloads, providing coaching and mentoring, participating in performance reviews, managing customer conflicts, and assisting in the establishment of unit goals and objectives. The manager is expected to deliver compassionate service that is fast, fair, and easy to ensure customer retention. Key responsibilities also include:

- Frequently participating as a subject matter expert in special projects
- Managing and overseeing vendor performance
- Overseeing responses to highly complex arbitration contentions
- Overseeing the negotiation of highly complex claim settlements
- Overseeing the resolution of highly complex customer conflicts or issues
- Analyzing unit reports to support business unit objectives
- Defining, analyzing, and tracking department, section, and/or unit measures
- Reviewing employee work quality and interactions with customers through ride-alongs, sit-alongs, and file reviews

Education:
- 4-year Bachelor's Degree (Preferred)

Experience:
- 5 or more years of experience (Preferred)

Supervisory Responsibilities:
This position includes supervisory duties.

Education & Experience (in lieu):
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation:
At Company, great things happen when people work together. The company ensures that joining the team is not just a job, but an opportunity to advance skills and challenge the status quo. Employees are encouraged to impact the future positively within a flexible environment that values connection and belonging. The company has received several awards for inclusivity and diversity, demonstrating its commitment to empowering employees to lead, drive change, and contribute to their communities. As a member of the Allstate family, Company offers a variety of insurance products and holds a financial strength rating of A– (excellent) from . Best.

Company & Partners:
Company is part of a network of partners including Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, **Members Only** Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, and Euro Accident.

Jul 11, 2025
Jun 10, 2025
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