Job Title: Attorney-Represented Bodily Injury Claims Manager
Job Responsibilities:
The Attorney-Represented Bodily Injury Claims Manager is responsible for leading a team of Attorney-Represented Bodily Injury Adjusters. The role is primarily focused on providing exceptional claims and inquiry service through chat, while managing and motivating a team of ten to fifteen adjuster staff or vendors. Key responsibilities include:
- Participating frequently in special projects as a subject matter expert.
- Managing and overseeing the performance of vendors.
- Overseeing response to highly complex arbitration contentions.
- Overseeing the negotiation of highly complex claim settlements.
- Overseeing the resolution of highly complex customer conflicts or issues.
- Analyzing unit reports and supporting the achievement of business unit objectives.
- Defining, analyzing, and tracking department, section, and/or unit measures.
- Reviewing employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews.
- Supporting the implementation of operational initiatives that enable the achievement of claim, discipline, claims service area, and company business objectives.
- Developing strategies to achieve employee performance levels and the expert execution of claim processes.
- Monitoring staffing levels and workloads, providing coaching and mentoring, and participating in performance reviews.
- Managing customer conflicts and assisting with establishing unit goals and objectives.
- Delivering compassionate service that is fast, fair, and easy, to ensure customer retention.
Education:
- 4-year Bachelor's Degree (Preferred).
Experience:
- 5 or more years of experience (Preferred).
Supervisory Responsibilities:
This position includes supervisory duties.
Education & Experience (in lieu):
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Salary Information:
The text does not provide specific salary information. However, the company emphasizes a culture where employees work together in a flexible environment that embraces connection and belonging. The company is recognized for its inclusivity and diversity awards, promoting an environment where employees are empowered to lead, drive change, and give back to their communities.
Additional Information:
The company, a part of The Allstate Corporation, offers home, auto, accident, and health insurance, along with other specialty niche insurance products. It has a financial strength rating of A– (excellent) from . Best. The company is a specialty personal lines insurance holding company that provides a variety of insurance products through its subsidiaries.
