Job Title: Administrative Assistant / Customer Service
Job Responsibilities:
As an Administrative Assistant / Customer Service at the law firm, you will play a crucial role in supporting attorneys throughout the lifecycle of a case. Your responsibilities will include:
- Providing exceptional customer service to clients on a daily basis, ensuring they are frequently updated on the status of their cases.
- Managing an average caseload of over 200 cases, demonstrating organizational efficiency and attention to detail.
- Drafting and submitting letters of representation for various insurance types, showcasing your ability to handle legal documentation.
- Preparing demands and reviewing medical records, requiring an understanding of legal procedures and medical terminologies.
- Drafting correspondence with precision, ensuring all communications are clear and professional.
- Consistently reviewing the entire caseload from start to finish, ensuring no detail is overlooked and all cases are handled with care.
Education and Experience Information:
The position requires a minimum educational qualification of a High School Diploma, along with at least one year of customer service experience. While not mandatory, a paralegal certificate or an associate degree is preferred, indicating an advantage for candidates with additional legal education.
Knowledge and Skills:
Candidates must possess the following skills and attributes:
- The ability to excel in a fast-paced work environment, adapting quickly to changing priorities.
- Excellent grammar, punctuation, spelling, and organizational skills, essential for drafting legal documents and correspondence.
- Multi-tasking capabilities, allowing the candidate to juggle multiple responsibilities and effectively complete tasks sequentially.
- Strong teamwork and interpersonal skills, necessary for collaborating with attorneys and other team members.
- Diligence in honoring deadlines, keeping promises, and maintaining high standards of customer service.
- Outstanding time management and task prioritization skills, ensuring efficient workflow and client satisfaction.
Salary Information:
The salary for this position is competitive and commensurate with experience, reflecting the importance of the role and the skills required.
Employee Perks:
The law firm offers a comprehensive benefits package that includes:
- Health, Vision, and Dental Insurance, ensuring the well-being of employees.
- A 401(k) matching retirement plan with up to 4% contribution, supporting future financial security.
- Three weeks (120 hours) of Paid Time Off (PTO), allowing for work-life balance and personal time.
- Paid Holidays, providing additional time off for rest and recuperation.
- A focus on work/life balance, ensuring a fulfilling work environment without long, stressful hours.
- Free on-site parking garage, offering convenience and cost savings.
- Stability and the opportunity to become an integral member of an energetic team in a growing law firm, presenting opportunities for career advancement and professional growth.
