Job Title
AVP, Team Manager MPL
Experience
10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience. 5+ years of Professional Liability claims experience. 4+ years of Claims management experience.
Job Description
Hiscox is seeking an experienced AVP, Team Manager MPL to join their growing US Claims team. This person will be responsible for developing, managing, and motivating a team of engaged, high-performance claims professionals. The AVP will also play a key role in driving employee engagement, adjuster development, and team performance and growth. Additionally, the AVP will be responsible for managing key performance indicators and adhering to Hiscox USA Best Practices through managerial diary and file audits. Other responsibilities include reviewing coverage analyses, driving litigation management behaviors, and identifying and providing solutions for key issues and trends to senior claims management. The AVP will also play an active role in recruitment and on-boarding, as well as participating in the Claims/UW/Actuarial feedback loop.
Responsibilities
Develop, manage, and motivate a team of engaged, high-performance claims professionals
Drive employee engagement, adjuster development, and team performance and growth
Drive Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
Review coverage analyses drafted by team, including denials
Drive litigation management behaviors within assigned team
Identify and provide solutions for key issues and trends to senior claims management
Allocate new incoming claims, reopened claims, and claims that may need to transfer due to severity
Act as the escalation point for customer and broker complaints
Assist VP in preparing and presenting reserve analysis and claims trends
Take an active role in the Claims/UW/Actuarial feedback loop
Play an active role in recruitment and on-boarding
Requirements
10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must.
4+ years of Claims management experience
Leadership and people management skills
Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
Excellent analytical, critical thinking, verbal and written communication skills
Strong rapport-building and relationship effectiveness skills
Additional Factors Considered
Subject matter expertise
Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization
What we offer
Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2021 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Information
The salary range for the AVP, Team Manager MPL position at Hiscox is $160,000 - $180,000.
Job Title
AVP, Team Manager MPL
Experience
10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience. 5+ years of Professional Liability claims experience. 4+ years of Claims management experience.
Job Description
Hiscox is seeking an experienced AVP, Team Manager MPL to join their growing US Claims team. This person will be responsible for developing, managing, and motivating a team of engaged, high-performance claims professionals. The AVP will also play a key role in driving employee engagement, adjuster development, and team performance and growth. Additionally, the AVP will be responsible for managing key performance indicators and adhering to Hiscox USA Best Practices through managerial diary and file audits. Other responsibilities include reviewing coverage analyses, driving litigation management behaviors, and identifying and providing solutions for key issues and trends to senior claims management. The AVP will also play an active role in recruitment and on-boarding, as well as participating in the Claims/UW/Actuarial feedback loop.
Responsibilities
Develop, manage, and motivate a team of engaged, high-performance claims professionals
Drive employee engagement, adjuster development, and team performance and growth
Drive Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
Review coverage analyses drafted by team, including denials
Drive litigation management behaviors within assigned team
Identify and provide solutions for key issues and trends to senior claims management
Allocate new incoming claims, reopened claims, and claims that may need to transfer due to severity
Act as the escalation point for customer and broker complaints
Assist VP in preparing and presenting reserve analysis and claims trends
Take an active
