Job Title: Head of Construction Defect Claims
Job Responsibilities:
- Lead a large team handling all aspects of construction defect claims, ensuring quality, accuracy, and timely resolution of liability claims of the highest complexity and/or severity.
- Develop and strengthen the skills of direct reports by creating growth opportunities.
- Monitor team performance to identify and address problematic trends, escalate issues, and recommend solutions to operational leadership.
- Advocate a culture of process efficiency and continuous improvement in work completion.
- Foster a highly effective and engaged employee culture by selecting top talent, providing continuous coaching, recognizing employees, and holding others accountable for team development.
- Promote claims customer service excellence by understanding and exceeding stakeholder expectations.
- Identify changes in claim best practices and workflows to drive high-quality outcomes and develop training solutions to sustain those practices.
- Identify technology changes to support practice execution and collaborate with IT counterparts on design, build, and testing.
- Utilize data and analytics to make informed decisions and drive continuous improvement.
- Collaborate with business partners internally and externally to ensure profitable growth.
- Develop coverage acumen and ensure proactive management of litigation.
Education and Experience Information:
- Significant experience in claims leadership roles within the insurance industry, with substantial experience in Construction Defect claim management.
- Multi-jurisdictional expertise.
- Bachelor’s degree or equivalent work experience is required.
- An advanced degree, including Juris Doctor (.), is preferred.
- Ability to manage a diverse group of claims teams in multiple locations.
- Experience in directly managing and guiding a team of managers responsible for overseeing all aspects of claims.
- Regular participation in claims roundtable discussions focusing on coverage, liability, and damage assessment.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills, including planning, organizing, delegating, and developing direct reports.
- Ability to persuade and influence people through superior written and oral communications, effectively challenge ideas, and argue in favor of one's point of view.
- Possess emotional intelligence and self-awareness.
- Embrace changes, invite feedback related to performance, and constructively deal with criticism.
Salary Information:
The company offers a competitive compensation package and excellent career advancement opportunities. Benefits include Medical & Dental Plans, Life Insurance (including eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.
Company's Commitment to Diversity:
The company strives to create a diverse and inclusive culture where the thoughts and ideas of all employees are appreciated and respected. This commitment includes but is not limited to differences in race, ethnicity, gender, sexual orientation, culture, religion, or disabilities. The company values excellence and recognizes that embracing diverse backgrounds, skills, and perspectives sustains a competitive advantage and maintains its status as an employer of choice. Diversity is seen as a business imperative, enabling the attraction, retention, and development of the best talent available. It is an integral part of the company's identity, operations, and vision for the future.
