Client Support Administrative Assistant in Saint Louis, MO

Law Firm

Saint Louis, MO

Client Support Administrative Assistant in Saint Louis, MO

Law Firm Non Legal Department

Min 12 yrs required

No

Job Title: Client Support Administrative Assistant

Job Responsibilities:
- Serve as the primary liaison between the law firm and clients, delivering outstanding service and maintaining client satisfaction at all stages of the collection process.
- Analyze client-submitted data to determine necessary action steps, ensuring compliance with client standards and internal protocols.
- Monitor case statuses vigilantly and provide timely, detailed status updates to clients based on individual preferences.
- Collaborate across departments to gather account information, troubleshoot issues, and drive cases forward efficiently.
- Respond to client inquiries with a high degree of professionalism and accuracy through email, client workflows, and EDI coding systems.
- Accurately record, report, and assist in resolving consumer complaints in accordance with firm policies and client requirements.

Education and Experience Information:
- High school diploma required; college coursework preferred.
- 1–2 years of professional office experience.
- Proficiency in Microsoft Office; Adobe Acrobat or Nitro experience preferred.
- Strong verbal and written communication skills.
- Proven professionalism, reliability, and attention to detail.
- Ability to adapt, prioritize, and perform accurately under pressure.

Salary Information:
- Pay: - per hour

Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:
- 8-hour shift
- Day shift
- Monday to Friday

Work Setting:
- In person

The law firm is seeking a capable and motivated professional to join their Client Support team. The ideal candidate will be responsible for managing direct client communication and ensuring accounts move through the collection process with precision and urgency. Candidates should have proven office experience, excellent communication skills, and a strong commitment to delivering exceptional service. The role requires the ability to manage multiple priorities in a fast-paced, deadline-driven environment and a high standard of professionalism, adaptability, and a strong work ethic.