Job Title: Senior Business Consultant
Job Responsibilities:
The Senior Business Consultant, Business Strategy and Operations at the company is a pivotal role focused on advancing the success and growth of the Client Services (CS) organization. This position is part of the newly established Strategic Initiatives and Transformation Office (SITO) within CS, which aims to support the department’s top priorities and shape its multi-year strategy. The consultant will work closely with various teams within CS and other parts of the company to define and execute the CS Strategy and manage Business Operations, including target setting, performance reporting, financials, and driving business insights. This leader will act as an integrated partner across Client Services and engage with senior executives on the CS Leadership Team (CSLT).
Key responsibilities include:
- Acting as a thought partner on high-priority strategic issues and projects, initiating or managing strategic CS or SITO initiatives to address requests from Executive Leadership, Corporate Teams (., Corporate Strategy, Transformation Office), and the CS Leadership Team.
- Supporting the coordination of Quarterly Business Review (QBR) meetings between the Head of CS and their direct reports (regional and global teams) to assess business performance.
- Developing frameworks and processes to drive the design and development of Objectives and Key Results (OKRs) for CS.
- Encouraging CS and non-CS partners to enhance the quality of insights derived from data and metrics.
- Establishing and maintaining governance around OKRs and guiding the organization to prioritize high-value activities.
- Collaborating with Finance to support budget development for CS and SITO, providing strategic support on investment prioritization and allocation.
- Monitoring financial performance and outlook, including headcount, professional fees, and travel, and developing plans to course-correct or seek additional investment as necessary.
- Proactively identifying opportunities for process improvement and automation across SITO and CS teams, as well as other CS partners, as needed to explore and deliver solutions.
- Serving as a delegate for the Senior Director of Business Strategy & Operations across all areas of responsibility and in all forums or meetings when needed.
Personal Characteristics:
- Transformational leader with a growth mindset, eager to embrace new challenges.
- Agile and comfortable adapting to change, ambiguity, and different environments.
- Self-starter with a bias toward action and focus on overcoming barriers and finding solutions.
- Proactive in identifying areas and workstreams with value-add engagement opportunities.
- Ability to influence peers and senior leaders across the team.
- Audience-centric approach to all interactions and deliverables.
- Transparent communication skills.
- Good judgment with the ability to operate independently while knowing when and how much to involve leadership.
- Decisive with the ability to balance big-picture thinking and details in decision-making.
- Strong attention to detail.
- Self-confident with an authentic style that quickly earns trust from partners and leadership.
- Exceptional personal accountability and adherence to the highest ethical standards.
Education and Experience Information:
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor’s Degree, or at least 5 years of experience with an Advanced Degree (., Masters, MBA, JD, MD), or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor’s Degree, or 7 or more relevant years of experience with an Advanced Degree (., Masters, MBA, JD, MD), or 3 or more years of experience with a PhD.
- Demonstrated success in business operations, strategy, and planning roles.
- Strong financial acumen and analytical skills.
- Strong commercial acumen and solid business judgment.
- Experience in translating vague or nebulous ideas into tactical plans.
- Proven ability to formulate strategy and demonstrated critical thinking and ability to operationalize strategy.
- Strong teamwork skills, with the ability to work effectively across functions, levels, and locations.
- Excellent written and verbal communication skills, with strong executive presentation skills and presence.
- Proficiency in PowerPoint, Excel, and Word, with a willingness to learn other online tools.
- Passion for building processes, continuous improvement, and transformation while working with colleagues at a leading global payments company.
- Detail-oriented, organized, adept at multi-tasking, and capable of managing evolving priorities.
- Motivated self-starter who works well under tight deadlines.
Salary Information:
For . applicants only, the estimated salary range for a new hire in this position is $127,400 to $184,900 per year. This may include potential sales incentive payments, if applicable. The salary may vary depending on job-related factors, including knowledge, skills, experience, and location. Additionally, this position may be eligible for a bonus and equity. The company offers a comprehensive benefits package for this position, which may include Medical, Dental, Vision, 401(k), Flexible Spending Account/Health Savings Account (FSA/HSA), Life Insurance, Paid Time Off, and a Wellness Program.
Additional Information:
Work Hours: Varies based on the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. It will require the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment, such as telephones and computers.
The company is an Equal Employment Opportunity (EEO) Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The company will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
