Client Care Specialist in Broomfield, CO

Law Firm

Broomfield, CO

Client Care Specialist in Broomfield, CO

Law Firm Non Legal Department

Min 1 yrs required

No

Job Title: Client Care Specialist

Job Responsibilities:

- Greet clients and make them feel welcome.
- Convert sales for a wide range of legal services and meet monthly sales goals (KPIs).
- Provide recommendations according to customer needs or preferences.
- Document sales by updating customer records.
- Stay updated with sales trends for better services and achievement of sales.
- Demonstrate emotional intelligence and maturity in having difficult conversations with clients to encourage them to hire the firm for legal services.
- Close sales and follow-up through telephone and email.
- Contribute ideas to improve sales and collaborate with management to implement improvements.
- Provide ongoing customer service by acting as the liaison between the client and the law firm team, including weekly/monthly follow-up with clients after check-ins by telephone. Document conversations and report any concerns to management.
- Adhere to a prescribed script to ensure consistent and standardized communication.
- May perform other duties or assigned tasks based on departmental needs.

Required Skills/Abilities:

- Proven record of meeting and exceeding sales goals.
- Excellent verbal and written communication skills.
- Strong interpersonal, negotiation, and conflict resolution skills.
- Exceptional organizational skills and attention to detail.
- Proficiency with technology and ability to learn software systems.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficiency with Microsoft Office Suite or related software.
- Self-motivated with excellent interpersonal skills.
- Friendly and strong commitment to customer service.
- Ability to work in a fast-paced environment.
- Typing speed of 45 WPM or more.
- Fluency in English and Spanish.

Education and Experience:

- Bachelor’s degree.
- 1 year of sales experience or customer service experience.

Salary Information:

- $20/hour base + commission.
- Annual earning potential: $60,000–$90,000.
- Opportunity to earn individual and team incentives.
- Operation hours are from 8 . to 5 . plus 2 Saturdays a month for certain positions.

Benefits for Working at the Law Firm:

- Work with state-of-the-art technology.
- Name recognition and prestige in immigration law.
- Sophisticated, challenging work.
- Structured training programs.
- Meaningful career advancement opportunities.
- Excellent benefits including medical (80% employer contribution), dental (no-cost to employee), vision, life insurance (paid), 2 weeks of PTO, 10 days of paid holidays, and 401(k) with up to 5% employer match.
- Work-life balance schedule.
- Birthday and anniversary rewards.

Qualifications/Requirements:

Education/Experience:

- A bachelor’s degree.
- Knowledge of MS Office and MacOS.

Communication Skills:

- Ability in reading comprehension, writing, speaking to others to convey information effectively, active listening, and interpreting instructional documents.
- Bilingual oral communication in English/Spanish is a must.

Reasoning Skills:

- Ability to analyze information, problems, situations, practices, or procedures to define the problem or objective.
- Identify relevant concerns or factors, patterns, tendencies, and relationships.
- Formulate logical and objective conclusions and recognize alternatives and their implications.

Physical Demands:

- Regular walking, standing, sitting for extended periods, hearing, and talking.
- May occasionally involve stooping, kneeling, or crouching.
- May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods.
- Involves manual dexterity for using keyboard, mouse, and other office equipment.
- May involve moving or lifting items under 10 pounds.

Other Skills:

- Strong knowledge of business and management principles involved in strategic planning, leadership technique, production methods, and coordination of people and resources.
- Excellent organizational and time-management skills.

Work Hours:

- Monday to Friday from 8:00 am to 5:00 pm + 2 Saturdays per month.
- Must have the ability to work a flexible schedule based on department and company needs.

Legal Information:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.