Job Title: Training & Process Development Coordinator
Job Responsibilities:
The Training & Process Development Coordinator at the law firm is tasked with a range of responsibilities that ensure the smooth and efficient operation of training and process documentation across all departments. The key responsibilities include:
- Process Documentation:
- Observing employees across various departments to understand workflows and procedures.
- Creating detailed, step-by-step documentation for job tasks, system usage, communication standards, and firm policies.
- Ensuring that all process documents are reviewed, approved, and stored in a centralized, accessible location.
- Regularly updating documentation to reflect any changes in workflow or policy, maintaining accuracy and relevance.
- Training Program Development:
- Designing and implementing a structured onboarding and training program applicable to all roles within the firm.
- Developing role-specific training tracks based on documented procedures to ensure clarity and consistency.
- Creating training materials, standard operating procedures (SOPs), manuals, checklists, and e-learning content to support employee development.
- Maintaining a master training schedule and tracking firmwide progress on all training initiatives to ensure alignment with performance standards.
- Staff Training & Evaluation:
- Conducting in-person or virtual training sessions for new hires or staff transitioning into new roles.
- Monitoring employee proficiency through practical demonstrations, job shadowing, and evaluations to ensure readiness.
- Coordinating with department leads to align training with expectations and performance benchmarks, ensuring consistency across the firm.
- Collaboration & Oversight:
- Working closely with leadership to identify areas needing documentation or retraining.
- Assisting department heads in implementing new processes and ensuring their adoption across teams.
- Maintaining version control and consistency in training materials across all locations.
- Serving as a resource for ongoing employee questions about processes or tools, providing continuous support and guidance.
Education and Experience Information:
Minimum qualifications for the Training & Process Development Coordinator position include:
- A Bachelor’s degree in a related field such as Business Administration, Organizational Development, Legal Studies, or Communications is preferred.
- A minimum of 3 years of relevant experience in training, instructional design, process development, or operations is required.
- Strong organizational and written communication skills are essential.
- Demonstrated ability to observe, analyze, and translate workflows into clear, user-friendly documentation.
- Experience in employee training, instructional design, or process improvement is necessary.
- Comfort with conducting training courses and evaluating employee performance.
- Familiarity with legal, professional services, or administrative office environments is preferred.
- Self-motivation, approachability, and the capability to work independently across departments.
- Willingness to travel occasionally between office locations, as needed.
Salary Information:
The text does not provide specific salary information for the Training & Process Development Coordinator position.
Benefits:
The law firm offers a comprehensive benefits package, which includes:
- Medical, dental, and vision insurance.
- Voluntary life, accident, critical illness, hospital indemnity, and short-term disability coverage.
- Vacation, sick, and floating holidays.
- Employee assistance program.
- Paid parental leave.
- 401(k) retirement plan.
Physical Requirements:
The role requires the following physical capabilities:
- Prolonged periods of sitting.
- Performing repetitive tasks such as typing and clicking.
- Ability to lift and move light items up to twenty pounds at times.
- Capability to bend, reach, push, pull, lift, and sit.
These physical demands are representative of those needed to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Equal Opportunity Employer:
The law firm is an equal opportunity employer, valuing diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
