Personal Injury Defense Attorney in San Jose, CA

In-House

San Jose, CA

Personal Injury Defense Attorney in San Jose, CA

Attorney

5-5 yrs required

No

Job Title: Attorney Represented Bodily Injury Claims Manager

Job Responsibilities:
- Lead and manage a team of Attorney-Represented Bodily Injury Adjusters.
- Provide exceptional claims and inquiry service through chat to Agents.
- Manage and motivate a team of ten to fifteen adjuster staff or vendors to achieve high performance and expert execution of required claim processes.
- Support the implementation of operational initiatives to achieve Claim, Discipline, Claims Service Area (CSA), and Company business objectives.
- Develop strategies to enhance employee performance and ensure expert execution of claim processes.
- Monitor staffing levels and workloads to ensure efficiency.
- Provide coaching and mentoring to team members.
- Participate in performance reviews of staff.
- Manage customer conflicts and assist in establishing unit goals and objectives.
- Deliver compassionate service that is fast, fair, and easy to ensure customer retention.
- Frequently participate in special projects as a subject matter expert.
- Oversee the performance of vendors.
- Respond to highly complex arbitrations and contentions.
- Negotiate highly complex claim settlements.
- Resolve highly complex customer conflicts or issues.
- Analyze unit reports to support the achievement of business unit objectives.
- Define, analyze, and track department, section, and/or unit measures.
- Review employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews.

Education:
- Preferred: 4-year Bachelor's Degree.

Experience:
- Preferred: 5 or more years of experience in a relevant field.

Supervisory Responsibilities:
- The position includes supervisory duties, overseeing a team of adjuster staff or vendors.

Education & Experience (in lieu):
- An equivalent combination of education and experience may be considered in lieu of the specified education requirements.

Compensation:
- The company offers a flexible environment that promotes connection and belonging, with opportunities to impact the future for the greater good. The company values inclusivity and diversity, as demonstrated by several awards recognizing these efforts. Employees are encouraged to challenge the status quo and drive change.