Customer Success Specialist

Min 3 yrs required

Full-time

No

SEO Friendly Job Title: Customer Success Specialist at Law Firm

H1: Join Our Team as a Customer Success Specialist at Wilson Sonsini Law Firm
H2: Responsibilities and Requirements for the Role

Bold Headlines:
- Premier Legal Advisor to Technology and Life Sciences Companies
- Work with a Dynamic and Collaborative Team at a Leading Law Firm
- Opportunity for Professional Achievement and Career Growth

Wilson Sonsini is a global law firm known for its exceptional legal advice to technology, life sciences, and other growth enterprises. With 19 offices worldwide, our team of 1,200 attorneys represents companies at every stage of development. We are currently seeking a Customer Success Specialist to join our team and ensure a seamless and enjoyable experience for our internal and external end-users of our new digital programs.

Responsibilities:
- Ensure smooth operation of the digital platform on a daily basis
- Assist in implementing systems and processes for managing and scaling the digital customer experience
- Promote enjoyable experiences for internal and client stakeholders during the transition to new service delivery methods
- Provide demonstrations and training to users and clients
- Proactively resolve end-user issues and drive satisfaction through collaboration with various teams
- Track and analyze user experience data to identify and solve problems
- Build strong relationships with end-users to increase usage and retention
- Escalate operational issues or concerns to management
- Other duties as assigned

Minimum Qualifications and Requirements:
- Minimum of three years of experience in software customer support, account management, or customer success
- Experience with B2B platforms preferred
- Experience in the legal industry or working with legal processes preferred
- Experience in a start-up environment is a plus
- Strong computer skills and proficiency in MS Office
- Excellent relationship building, problem-solving, and organizational skills
- Eagerness to learn and adapt to new tools and processes
- High school diploma or GED required; Bachelor's degree preferred

Salary Information:
- Base pay will depend on qualifications, experience, education, and work location
- Anticipated pay range for San Francisco and Silicon Valley: $81,600 - $110,400 per year
- Anticipated pay range for Austin, Boston, Boulder, District of Columbia, Los Angeles, New York, San Diego, Seattle, and Wilmington: $73,100 - $98,900 per year
- Anticipated pay range for Salt Lake City and all other locations: $65,450 - $88,550 per year
- Discretionary year-end merit bonus based on performance may be included in compensation package

Join our team at Wilson Sonsini Law Firm and enjoy a highly competitive salary and benefits package. We are an Equal Opportunity Employer (EOE) committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status. Benefits information can be found on our website. Don't miss this opportunity for professional growth and success. Apply now!

Not specified.

Comprehensive benefits package including health, dental, vision, retirement, and more.

Not specified.

Customer Support, Relationship Building, Problem-Solving, Organization, Planning, Software, Multi-stakeholder Platforms, MS Office, Legal Processes, Legal Operations, Legal SaaS Solutions, Attorneys, Legal Knowledge, Start-up Environment, Professionalism, Adaptability, Data Analysis, Communication, Time Management, Teamwork.

High school diploma or GED required, Bachelor's degree preferred.

Submit application online through company website.

Qualification and Experience Minimum of three years of experience in software customer support, account management, customer success, or client service. Bachelor's degree preferred.

Legal