Job Title:
Head of Construction Defect Claims
Job Responsibilities:
- Own the development and performance of the Construction Defect (CD) Claim teams, ensuring quality, accuracy, and timely resolution of liability claims of the highest complexity and/or severity.
- Continuously develop talent by creating opportunities for direct reports to grow and strengthen new skills.
- Monitor team performance, analyze problematic trends to identify root cause problems, and escalate issues or recommend solutions to operational leadership.
- Advocate a culture committed to identifying process efficiencies to continuously improve work completion.
- Demonstrate a passion and vision towards a highly effective and engaged employee culture by selecting top talent, delivering continuous coaching, recognizing employees to reinforce behaviors that ensure service excellence, and holding others accountable for team development.
- Advocate claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders’ expectations.
- Identify changes in claim best practices and workflows to drive high-quality outcomes and develop training solutions to embed and sustain those practices in the organization.
- Identify changes in technology to support the execution of practices and workflows, and work with IT counterparts in the design, build, and test of those changes.
- Utilize data and analytics to make informed decisions and drive continuous improvement.
- Collaborate with business partners internally and externally to ensure profitable growth.
- Develop coverage acumen and proactively ensure the team manages litigation.
Education and Experience Information:
- Significant experience in claims leadership roles within the insurance industry, with material experience in Construction Defect claim management.
- Multi-jurisdictional expertise.
- Bachelor’s degree or equivalent work experience required.
- Advanced degree, including Juris Doctor (.), preferred.
- Ability to manage a diverse group of claims teams located in multiple locations.
- Directly manage and guide a team of Managers responsible for overseeing the handling of all aspects of claims.
- Regularly participate in claims roundtable discussions focusing on claims issues surrounding coverage, liability, and assessment of damages.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills: ability to plan, organize, delegate, and develop direct reports.
- Persuades and influences people through superior written and oral communications; explains things clearly, challenges ideas effectively, and argues in favor of own point of view.
- Possesses emotional intelligence and self-awareness.
- Embraces changes; invites feedback related to performance and deals constructively with criticism.
Salary Information:
**Members Only** offers a competitive compensation package.
Additional Information:
AmTrust provides excellent career advancement opportunities. Benefits include Medical & Dental Plans, Life Insurance (including eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where the thoughts and ideas of all employees are appreciated and respected. This concept encompasses human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling the attraction, retention, and development of the best talent available. Diversity is seen as more than just policies and practices; it is an integral part of who the company is, how it operates, and how it envisions its future.
