Head of Construction Defect Claims
Job Responsibilities
The Head of Construction Defect Claims is a pivotal role within the company, overseeing a large team responsible for managing all aspects of construction defect claims. The role requires a comprehensive understanding of the business and exemplary claims handling practices. Key responsibilities include:
- Leading the development and performance of the Construction Defect (CD) Claim teams, ensuring claims of the highest complexity and severity are resolved with quality, accuracy, and timeliness.
- Developing talent within the team by creating opportunities for skill growth and strengthening new abilities.
- Monitoring team performance to identify and analyze problematic trends, identifying root cause problems, and escalating issues or recommending solutions to operational leadership.
- Promoting a culture of process efficiency to continuously improve work completion.
- Demonstrating a commitment to fostering a highly effective and engaged employee culture by selecting top talent, providing continuous coaching, recognizing employees to reinforce service excellence, and holding others accountable for team development.
- Advocating for claims customer service excellence by understanding and exceeding stakeholders’ expectations.
- Identifying changes in claim best practices and workflows to drive high quality outcomes, and developing training solutions to embed and sustain those practices within the organization.
- Collaborating with IT counterparts to support the execution of best practices and workflows, and participating in the design, build, and testing of technological changes.
- Utilizing data and analytics to make informed decisions and drive continuous improvement.
- Collaborating with internal and external business partners to ensure profitable growth.
- Developing coverage acumen and ensuring proactive management of team litigation.
Education and Experience Information
- Significant experience in claims leadership roles within the insurance industry, with substantial experience in managing Construction Defect claims.
- Expertise in handling claims in multiple jurisdictions.
- A Bachelor’s degree or equivalent work experience is required. An advanced degree, such as a Juris Doctor (.), is preferred.
- Experience in managing a diverse group of claims teams across multiple locations.
- Ability to directly manage and guide a team of Managers responsible for overseeing all aspects of claims.
- Participation in claims roundtable discussions focusing on issues related to coverage, liability, and assessment of damages.
- Strong communication skills, with the ability to present to senior leadership.
- Leadership skills, including the ability to plan, organize, delegate, and develop direct reports.
- Proficiency in persuading and influencing people through superior written and oral communications, explaining concepts clearly, effectively challenging ideas, and advocating for one's point of view.
- Possession of emotional intelligence and self-awareness.
- An openness to change, receptiveness to feedback related to performance, and the ability to deal constructively with criticism.
Salary Information
The company offers a competitive compensation package and excellent career advancement opportunities. Benefits include:
- Medical & Dental Plans
- Life Insurance for eligible spouses and children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
Company's Commitment to Diversity
The company is committed to creating a diverse and inclusive culture where the thoughts and ideas of all employees are appreciated and respected. This commitment extends to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.
The company values excellence and recognizes that embracing diverse backgrounds, skills, and perspectives provides a competitive advantage and helps maintain its status as an employer of choice. Diversity is viewed as more than just policies and practices; it is an integral part of the company's identity, operations, and future vision.
