Job Title:
AVP, Team Manager MPL
Experience:
10+ years of claims handling experience, 5+ years of Professional Liability claims experience, 4+ years of Claims management experience
Responsibilities:
- Assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performance claims professionals
- Driving employee engagement, adjuster development, and team performance and growth
- Driving Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
- Reviewing coverage analyses drafted by team, including denials
- Driving litigation management behaviors within assigned team
- Identifying and providing solutions for key issues and trends to senior claims management
- Allocating new incoming claims, reopened claims, and claims that may need to transfer due to severity
- Acting as the escalation point for customer and broker complaints
- Assisting VP in preparing and presenting reserve analysis and claims trends
- Taking an active role in the Claims/UW/Actuarial feedback loop
- Playing an active role in recruitment and on-boarding
Requirements:
- 10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
- 5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must.
- 4+ years of Claims management experience
- Leadership and people management skills
- Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
- Excellent analytical, critical thinking, verbal and written communication skills
- Strong rapport-building and relationship effectiveness skills
Additional Factors Considered:
- Subject matter expertise
- Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
- Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization
What we offer:
- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short-term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- Recipient of 2021 Cigna’s Well-Being Award for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
- Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Overview:
The salary for the AVP, Team Manager MPL position ranges from $160,000 to $180,000.
Job Title:
AVP, Team Manager MPL
Experience:
The ideal candidate for this position should have 10+ years of claims handling experience, 5+ years of Professional Liability claims experience, and 4+ years of Claims management experience.
Responsibilities:
- Develop, manage, and motivate engaged, high-performance claims professionals to assist in the delivery of team objectives
- Drive employee engagement, adjuster development, and team performance and growth
- Drive Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
- Review coverage analyses drafted by team, including denials
- Drive litigation management behaviors within assigned team
- Identify and provide solutions for key issues and trends to senior claims management
- Allocate new incoming claims, reopened claims, and claims that may need to transfer due to severity
- Act as the escalation point for customer and broker complaints
- Assist VP in preparing and presenting reserve analysis and claims trends
- Take an active role in the Claims/UW/Actuarial feedback loop
- Play an active role in recruitment and on-boarding
Requirements:
- 10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
- 5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must.
- 4+ years of Claims management experience
- Leadership and people management skills
- Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
- Excellent analytical, critical thinking, verbal and written communication skills
- Strong rapport-building and relationship effectiveness skills
Additional Factors Considered:
- Subject matter expertise
- Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
- Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization
What we offer:
- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short-term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement
