Attorney in Philadelphia, PA

In-House

Philadelphia, PA

Attorney in Philadelphia, PA

Non-practicing Attorney

Min 5 yrs required

No

Job Title: Senior Manager - Settlement Administration

Job Responsibilities:
Senior Managers at the company have significant client-facing project management responsibilities and are required to be subject matter experts in the projects they oversee. The primary role of the Senior Manager is to ensure that engagements assigned by the Director they report to within the organization are receiving the appropriate attention and direction from the Managers, Analysts, and Coordinators they directly supervise. They are responsible for ensuring that execution on project deliverables exceeds client expectations. Senior Managers play a crucial role in the growth and prosperity of the organization and are responsible for identifying areas of opportunity and leading process improvement initiatives, working closely with management and executive management.

Key responsibilities include:

- Team Leadership: Directly managing a team of Managers, Analysts, and/or Coordinators, potentially in multiple locations. This involves providing feedback on performance, supporting and training for development, writing and delivering employee reviews, and motivating the team by setting clear objectives and expectations. The Senior Manager also acts as the hiring manager, identifying top candidates for roles as needed.

- Client Relationship Oversight: Ensuring that cases assigned to their team are appropriately handled and that client expectations are met and exceeded. This includes providing support and guidance and proactively escalating matters and issues to Directors and senior leadership. The Senior Manager engages directly with clients to define their needs so engagements are handled appropriately and timely.

- Project Management: Direct supervision of project teams, ensuring timely and accurate execution of project deliverables, key milestones, and tasks. The Senior Manager oversees the terms of Settlement Agreement or other mandates/milestones, drives deadlines with timely quality outcomes, and takes ownership and accountability of the overall delivery for the client.

- Performance Management: Setting billable hour goals and targets for utilization and quality for project team members they supervise, meeting their own billable hour goals and targets, reviewing key reports to ensure controls are accurately utilized and expected work is occurring from direct reports, and ensuring and validating invoicing as necessary while paying close attention to case budgets.

- Internal Collaboration: Working internally to meet the client's needs while building internal relationships and team building, utilizing standard processes and systems, supporting new efforts and approaches, and providing feedback to encourage continuous improvement.

- Effective Decisions: Making well-informed, independent, effective, and timely decisions while perceiving the impact and implications of those decisions on the projects and/or the business. The Senior Manager also makes thoughtful recommendations to the Director and senior management.

Education and Experience Information:
- A Bachelor’s degree is required.
- A minimum of 5 years of experience in one or more of the following areas is strongly preferred: claims administration, account management, client services, paralegal, and/or project management, preferably with budget responsibility for projects.
- Background in legal, banking, or financial services/accounting or previous class action administration is required.
- Previous leadership experience with responsibilities for basic supervisor duties (hiring, developing, disciplining teams) is necessary.
- PMP certification or equivalent is highly desirable.
- Paralegal experience or a JD is also highly desirable.

Salary Information:
The text does not provide specific salary information for the Senior Manager position.

About the Company:

Application Information:
To be considered for a position, candidates must formally apply via the company's careers website.