Attorney in Jersey City, NJ

In-House

Jersey City, NJ

Attorney in Jersey City, NJ

Non-practicing Attorney

7-10 yrs required

No

Job Title: Head of Construction Defect Claims

Job Responsibilities:
- Lead and develop a large team responsible for handling all aspects of construction defect claims, ensuring high-quality, accurate, and timely resolution of liability claims of the highest complexity and/or severity.
- Monitor team performance, analyze problematic trends, and identify root cause problems. Escalate issues or recommend solutions to operational leadership and advocate for process efficiencies to improve work completion.
- Promote a highly effective and engaged employee culture by selecting top talent, providing continuous coaching, recognizing employee achievements, and holding others accountable for team development.
- Advocate for claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholder expectations.
- Identify changes in claim best practices and workflows to drive high-quality outcomes and develop training solutions to embed and sustain those practices within the organization.
- Identify changes in technology to support the execution of practices and workflows, collaborating with IT counterparts in the design, build, and test of those changes.
- Utilize data and analytics to make informed decisions and drive continuous improvement.
- Collaborate with business partners internally and externally to ensure profitable growth.
- Develop coverage acumen and proactively ensure the team manages litigation.

Education and Experience Information:
- Significant experience in claims leadership roles within the insurance industry, with substantial experience in Construction Defect claim management.
- Multi-jurisdictional expertise.
- Bachelor’s degree or equivalent work experience is required.
- Advanced degree, including Juris Doctor (.), is preferred.
- Ability to manage a diverse group of claims teams located in multiple locations.
- Experience in directly managing and guiding a team of Managers responsible for overseeing the handling of all aspects of claims.
- Regular participation in claims roundtable discussions focusing on claims issues surrounding coverage, liability, and assessment of damages.
- Strong communication skills with the ability to present to senior leadership.
- Leadership skills: ability to plan, organize, delegate, and develop direct reports.
- Ability to persuade and influence people through superior written and oral communications; explain things clearly, challenge ideas effectively, and argue in favor of own point of view.
- Possesses emotional intelligence and self-awareness.
- Embraces changes; invites feedback related to performance and deals constructively with criticism.

Salary Information:
**Members Only** offers a competitive compensation package and excellent career advancement opportunities. Benefits include Medical & Dental Plans, Life Insurance for eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.

Company strives to create a diverse and inclusive culture where the thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities. Company values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling the attraction, retention, and development of the best talent available. Company sees diversity as more than just policies and practices; it is an integral part of who they are as a company, how they operate, and how they see their future.