Attorney in Minneapolis, MN

In-House

Minneapolis, MN

Attorney in Minneapolis, MN

Non-practicing Attorney

No

Job Title:
Transactional Research Solution Consultant

Job Responsibilities:
As part of the Sales Operations Team, the Solution Consultant is tasked with developing and maintaining strong client-facing relationships with subscribers. This post-sales role involves regular interaction with a medium-large book of business to ensure consistent achievement of adoption, retention, and overall client satisfaction. Key responsibilities include:

- Conducting general and targeted product reviews and providing specified research training for a curated list of over 200 accounts.
- Offering comprehensive customer service, which includes light technical troubleshooting, resolving product access issues, tracking events and incidents, and providing client-facing data reports.
- Identifying potential new users, new practice area opportunities, and other elements for enhanced product adoption.
- Collaborating with sister products on the **Members Only** side, including joint efforts for multi-product initiatives.
- Working closely with development teams to provide customer-centric feedback on product design and enhancements.
- Partnering with the Sales Organization on retention strategies and best practices for overall customer experience.
- Technically tracking all activities via CRM tools.
- Adopting workflow management tools such as Bookings, CoPilot, PowerAutomate, Salesforce, and proprietary workflow solutions.
- Cultivating and maintaining exemplary working relationships with the user base to support Intelligize's NPS and retention goals.

Education and Experience Information:
- A Bachelor’s Degree is required, with a preference for an MLS, JD, or other advanced degrees.
- Industry knowledge of securities disclosure and regulation is highly favored.
- Experience in performing simple and complex research assignments is necessary.
- Ability to speak/teach in front of groups in both live and video settings.
- Excellent verbal skills are essential, particularly the ability to identify needs and connect them to solutions.
- Familiarity with CRM tools including Salesforce, Tableau, PowerAutomate, and others.
- Familiarity with communication tools such as Outlook, Zoom, Teams, and others.
- Comfort with and the ability to learn new technologies and tools.
- Ability to travel up to 15% of the time as client needs dictate.

Salary Information:
Salary range to be added when data can be disclosed.

Additional Information:
The role promotes flexible working hours to help balance work and personal responsibilities, emphasizing a healthy work/life balance. The company offers numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. Health benefits include a comprehensive multi-carrier program for medical, dental, and vision benefits. Retirement benefits include a 401(k) with match and an Employee Share Purchase Plan. The company also provides wellbeing resources, short-and-long term disability insurance, family benefits including bonding and family care leaves, and various health savings accounts. Employees are encouraged to participate in Employee Resource Groups and volunteer with charities of their choice, with up to two days of paid leave provided for these activities.

About the Business:
**Members Only** Legal & Professional® offers legal, regulatory, and business information and analytics to help customers improve productivity, decision-making, and outcomes while advancing the rule of law globally. As a digital pioneer, **Members Only** was the first to bring legal and business information online through its Lexis® and Nexis® services.

**Members Only**, a division of RELX, is committed to equal opportunity employment. Qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The company is committed to providing a fair and accessible hiring process and offers accommodations for applicants with disabilities or other needs.