Personal Injury Defense Attorney in San Rafael, CA

In-House

San Rafael, CA

Personal Injury Defense Attorney in San Rafael, CA

Attorney

5-5 yrs required

No

Job Title: Attorney Represented Bodily Injury Claims Manager

Job Responsibilities:
- Lead a team of Attorney-Represented Bodily Injury Adjusters, ensuring they deliver exceptional claims and inquiry service through chat.
- Manage and motivate a team of ten to fifteen adjuster staff or vendors to achieve high performance levels and expert execution of required claim processes.
- Support the implementation of operational initiatives to meet Claim, Discipline, Claims Service Area (CSA), and Company business objectives.
- Develop strategies to enhance employee performance and ensure expert execution of claim processes.
- Monitor staffing levels and workloads, provide coaching and mentoring, and participate in performance reviews.
- Manage customer conflicts and assist in establishing unit goals and objectives.
- Deliver compassionate service that is fast, fair, and easy, ensuring customer retention.
- Frequently participate in special projects as a subject matter expert.
- Manage and oversee the performance of vendors.
- Oversee responses to highly complex arbitration contentions.
- Oversee the negotiation of highly complex claim settlements.
- Oversee the resolution of highly complex customer conflicts or issues.
- Analyze unit reports to support the achievement of business unit objectives.
- Define, analyze, and track department, section, and/or unit measures.
- Review employee work quality and interactions with customers by conducting ride-alongs or sit-alongs and file reviews.

Education:
- 4-year

Experience:
- 5 or more years of experience (Preferred)

Supervisory Responsibilities:
- This job includes supervisory duties.

Education & Experience (in lieu):
- An equivalent combination of education and experience may be considered in lieu of the specified education requirements.

Compensation:
- At the Company, great things happen when people work together. Joining the team is not just a job, but an opportunity that pushes skills to the next level, encourages challenging the status quo, and allows impacting the future for the greater good.
- The role offers a flexible environment that embraces connection and belonging, with recognition for inclusivity and diversity, empowering everyone to lead, drive change, and give back to their communities.