In-House
Chicago, IL
Attorney in Chicago, IL
Non-practicing Attorney
Min 6 yrs required
No
Job Title: Complex Claims Consultant (Lawyers/Architects & Engineers)
Job Responsibilities:
- Manage a portfolio of highly complex specialty claims with significant exposures, requiring advanced technical expertise and coordination.
- Deliver exceptional customer service by managing all aspects of the claim, ensuring professional interactions, meeting quality and cycle time standards, and providing timely updates.
- Verify coverage and set timely, adequate reserves by interpreting policy language, consulting coverage counsel on complex matters, and estimating claim value in accordance with company protocols.
- Lead targeted investigations to determine compensability, liability, and covered damages by gathering documentation, conducting interviews, and consulting experts as needed.
- Resolve claims through collaboration with internal and external partners, managing reserves, negotiating settlements, overseeing litigation, and authorizing payments within authority limits.
- Manage claim budgets by driving timely resolution, selecting appropriate resources, authorizing expenses, and ensuring efficient, high-quality service.
- Identify and address subrogation, salvage, or potential fraud by evaluating claim facts and referring to appropriate internal resources.
- Meet quality standards by managing claims in accordance with protocols, ensuring accuracy, timely documentation, and prompt resolution.
- Keep senior leadership informed of significant risks and losses by preparing loss summaries, maintaining oversight/watch lists, and presenting concise updates.
- Maintain subject matter expertise and ensure regulatory compliance by adhering to company guidelines and staying current on relevant laws and trends.
- Mentor and train less experienced claim professionals, fostering development and knowledge sharing.
Education & Experience:
- Bachelor's Degree or equivalent experience.
- Typically a minimum of six years of relevant experience, preferably in claim handling.
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
- Prior negotiation experience.
- Professional designations preferred (., CPCU).
Salary Information:
- In Illinois/New York/California, the average base pay range for a Complex Claims Consultant is $113,000 to $160,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications, and location.
- In certain jurisdictions, the national base pay range for this job level is $72,000 to $141,000 annually, including District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington.
- Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications, and location.
The company offers a comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional, and social wellbeing goals. For a detailed look at the benefits, please visit ****.
The company is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.
Jul 15, 2025
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Jun 30, 2025
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