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Atlanta, GA

Attorney in Atlanta, GA

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- Job Title: Claims Team Manager, General Liability
- Experience: 5+ years in Claims area with Juris Doctor, or 6+ years with Bachelor's degree, or 8+ years with High School Diploma or Equivalent
- Salary Range: $96, - $140,, with 15% short-term incentive bonus eligibility
- Location(s): Addison TX; Schaumburg IL; Atlanta, GA; Gold River, CA.; Maitland, FL; Omaha, NE; OR Overland Park KS
- Type: Full-time, hybrid remote working option available
- Company: Zurich North America
- Department: Claims
- H1: Claims Team Manager, General Liability at Zurich North America
- H2: Join Our Team and Make a Difference
- Overview: Zurich North America is seeking a highly motivated and experienced Team Manager to lead and direct a team of technical Claims Professionals in Commercial General Liability claims. This role offers the opportunity to drive superior claims results, achieve customer satisfaction targets, and contribute to the overall success of the company.
- Responsibilities:
- Lead and direct a team of Claims Professionals in Commercial General Liability claims
- Drive superior claims results through direction, technical guidance, and tracking and reporting on key metrics
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers
- Analyze and resolve quality and customer service problems
- Review claims files, identify trends, and recommend improvements
- Monitor file allocations, resources, and other expenditures to ensure appropriateness
- Ensure compliance with all legal, regulatory, and internal control requirements
- Provide claims insights to assist business units in product development, customer/broker stewardship, and prospect meetings
- Motivate and lead a high-performance team through attracting, onboarding, recruiting, and retaining team members
- Communicate job expectations, monitor and evaluate performance, provide feedback, and facilitate employee development per company policies
- Maintain transparent communication through appropriate channels
- Create a workplace culture consistent with the company's mission, vision, and values
- Protect the company's reputation by keeping claims information confidential
- Maintain professional and technical knowledge through continuing education and participation in professional societies
- Contribute to team efforts and participate in projects as needed
- Basic Qualifications:
- Juris Doctor and 5+ years of experience in the Claims area, or Bachelor's degree and 6+ years of experience, or High School Diploma or Equivalent and 8+ years of experience
- Customer service experience
- Experience with Microsoft Office
- Experience collaborating across work groups
- Knowledge of insurance legal statutes and procedures
- Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment
- Travel up to 20%
- Preferred Qualifications:
- Managing commercial general liability claims
- Experience managing construction
- People management experience
- Claims operations experience
- Knowledge and skill in claims handling
- Negotiation experience
- Experience in commercial general liability claims
- Analytical skills
- Compensation: Zurich North America offers a competitive compensation package, including short-term incentive bonuses and merit increases. The salary range for this position is $96, - $140,, with eligibility for a 15% short-term incentive bonus. Salaries may vary based on location, role, skill set, and experience. Candidates with salary expectations beyond the provided range are encouraged to apply and will be considered based on their qualifications.
- Benefits: Zurich North America offers a comprehensive employee benefits package for employees and eligible dependents, as well as competitive compensation.
- COVID-19 Safety: As a condition of employment, all employees must adhere to any COVID-related health and safety protocols in place at the time of employment.
- Join Our Team: At Zurich, we value diversity and inclusion and strive to provide ongoing career development opportunities for our employees. We foster an environment where all voices are welcome, and our actions drive equity and a sense of belonging. Join us in building a brighter future for our colleagues, customers, and communities.
- Equal Opportunity Employer: Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. Zurich is an equal opportunity employer, and we welcome candidates from diverse backgrounds to apply.
- Recruiting: Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. Preferred vendors may submit resumes through the Recruiting Agency Portal.
- About Zurich North America: With over 150 years of experience managing risk and supporting resilience, Zurich North America is a leading provider of commercial property-casualty insurance solutions and risk management products and services for businesses and individuals. We serve over 25 industries and insure 90% of the Fortune 500®. Our growth strategy extends beyond our business to providing ongoing career development opportunities for our employees.