Job Title: Technical Claims Supervisor - MCU
Job Responsibilities:
- Deliver industry-leading technical claim handling, oversight, claim outcomes, business support, and customer service to make claim services a competitive advantage for the company.
- Collaborate with Third-party Administrators (TPA) team members, Claim Account Managers (CAMs), and other claim professionals to proactively develop and execute appropriate claim resolution strategies.
- Work closely with underwriters, legal, operations, claim professionals, and other company functions to ensure timely and effective communication consistent with company Claims’ Procedures, striving to achieve optimum claim outcomes.
- Provide effective and timely communication with insureds and brokers, prioritizing exceptional customer service.
- Conduct coverage analysis, investigation, liability and damage evaluation, indemnity and expense reserving, litigation management, vendor management, settlement negotiations, and claim resolution.
- Maintain effective claim file documentation, claim coding, and diary management.
- Retain and work closely with defense and coverage counsel to create and execute litigation/coverage strategies and budgets, analyzing and paying legal bills consistent with claims-specific strategy/budget and company Claims Litigation Management Guidelines.
- Provide effective and timely claim reporting to other claim professionals/management and business stakeholders, as per company Claims Procedures.
- Attend mediations, trials, other proceedings, and meetings as required.
- Maintain all required state adjustor licenses.
- Assist CAMs and others with TPA management and oversight, including TPA claim staff training on company processes, procedures, expectations, reporting, technical claim handling, litigation/vendor management, legal/regulatory developments, customer service, and other topics.
- Share claim handling/customer service best practices.
- Assist with claim file reviews and claim audits.
- Conduct regular meetings with TPA claims staff.
Education and Experience Information:
- Minimum of 10 years of commercial general/auto liability claim handling experience, including responsibility for complex and large exposure claims, or experience as an insurance defense/coverage practicing attorney with similar law firm experience.
- Experience in trucking, construction, emergency service/medical professional liability claim handling is a plus.
- TPA management/oversight experience is a plus.
- Juris Doctorate is desired, but not required.
Desired Skills:
- Excellent customer service skills and service-minded approach.
- Strong analytical and problem-solving skills.
- Strong negotiation skills.
- Exceptional communication (written and verbal), collaboration, influencing, listening, and interpersonal skills to effectively develop productive working relationships both within and outside the company.
- Ability to process large amounts of complex information, distill it down to key issues and decision points, and communicate the information concisely both verbally and in writing.
- Ability to effectively lead strategic discussions and leverage technical knowledge to make sound, cost-effective decisions and recommendations.
- Ability to work well independently and in a highly collaborative team environment.
- Adaptable and able to succeed in a rapidly changing workplace.
- Strong Microsoft Excel, PowerPoint, and Word skills.
- Willingness and ability to travel approximately up to 10% of the time.
Salary Information:
- Base salary range: $145,000 - $165,000/year.
- Total individual compensation (base salary, short & long-term incentives) offered will take into account several factors including geographic location, scope and responsibilities of the role, qualifications, talent availability and specialization, as well as business needs. The above pay range may be modified in the future.
Additional Information:
- The company is committed to helping employees succeed through a comprehensive benefits package that includes multiple medical plans, dental, vision, and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.
- If interested in working for the company, candidates are encouraged to create a job alert and join the talent community to share preferences directly with the company’s Talent Acquisition team.
