Litigation - eDiscovery General Attorney in Toronto, Ontario

In-House

Toronto, Ontario

Litigation - eDiscovery General Attorney in Toronto, Ontario

Attorney

5-10 yrs required

No

Job Title: Client Services Project Manager

Job Responsibilities:

- Serve as the primary liaison with key client representatives, aiming to own the service delivery relationship.
- Drive overall client satisfaction through effective coordination and communication of client deliverables.
- Execute project forecasts and work schedules as implemented by the Senior Project Manager or Client Services Director.
- Ensure client and project requirements are met with the highest quality and accuracy through verification and routine communication with both the client and internal partners.
- Deliver proactive communication with clients and address any arising client issues, or escalate them expeditiously to the Senior Project Manager or Client Services Director.
- Maintain an up-to-date record regarding the status of all projects being worked on.
- Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
- Instill confidence with the client and serve as a primary public face of the company's high-quality service delivery offering.

Education and Experience Information:

- is required.
- A minimum of 5 years of consulting, litigation support, paralegal, or attorney experience in a law firm, corporate legal departments, or eDiscovery service providers.
- A solid understanding of eDiscovery and the litigation support industry, typically gained from at least 2 years of experience in project management positions within law firms, corporate legal departments, or eDiscovery service providers.
- Demonstrated success in managing multiple simultaneous projects.
- Oral and written communication skills that provide a strong and confident leadership presence.
- Excellent client relationship skills, including the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to meet client requirements consistently.
- A solid understanding of database design and management, data processing activities, and legal document review requirements.
- Demonstrated ability to ensure effective control of all aspects of a project from initial planning through final production; develop project plans; balance overall client requirements; develop relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Leadership Competencies:

- Results Oriented: Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
- Client Focus: Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.
- Communicating with Impact: Expresses thoughts, ideas, and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses.
- Planning and Organizing: Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately.
- Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems; determines alternative solutions and creates action steps to solve the problem; thinks and acts quickly and effectively in various situations; solves the problem while maintaining a balance between the time invested, the amount of information needed, and the magnitude of the problem; evaluates both the short- and long-term consequences of decisions.

Salary Information: Not provided in the text.