Litigation Client Service Specialist

Min 5 yrs required

Full-time

No

Law Firm seeks Litigation Client Service Specialist with a minimum of 5 years of experience in a legal or corporate setting. As a member of the Client Service Team, the Specialist will provide administrative support to a team of attorneys and ensure superior client service. This role requires knowledge of local and federal court rules, as well as advanced knowledge of the Washington, . State Court system. The ideal candidate will possess excellent communication skills, high attention to detail, and the ability to work independently in a fast-paced, deadline-driven environment.

Responsibilities:
- Provide superior client service by answering and screening calls, as well as assisting clients when needed
- Work closely with attorneys and clients to ensure seamless transfer of information
- Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines
- Facilitate the management of client specific data to enhance dedicated interactions
- Manage attorney calendars and assist in meeting deadlines, coordinate travel arrangements, and collaborate with clients
- Prepare legal documents, memoranda, and correspondence with high accuracy and attention to detail
- Assist multiple attorneys and provide additional support and coverage for team members
- Transmit legal documents to clients, witnesses, and court officials
- Process new business requests and maintain client case files
- Coordinate client billing using sophisticated software and procedures

Requirements:
- Associate's degree preferred, Bachelor's degree a plus
- Minimum of 5 years related experience at a law firm or legal/corporate department
- Working knowledge of local and federal court rules
- Experience with court/administrative agency filings
- Ability to manage multiple priorities in a fast-paced, high-pressure, deadline-driven environment
- Excellent verbal and written communication skills
- High level of professionalism and ability to handle sensitive and confidential situations
- Proficiency using legal terminology and experience in related practice area(s)
- Strong proficiency with MS Office Suite, including Outlook, Word, Excel, and PowerPoint
- Ability to lift, carry, push, pull, or otherwise move objects weighing 20-50 pounds
- Close visual acuity for tasks such as transcribing and viewing a computer terminal

Equal Opportunity Employer - vets, disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR )

Responsibilities:
- Provide superior client service by answering and screening calls, as well as assisting clients when needed
- Work closely with attorneys and clients to ensure seamless transfer of information
- Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines
- Facilitate the management of client specific data to enhance dedicated interactions
- Manage attorney calendars and assist in meeting deadlines, coordinate travel arrangements, and collaborate with clients
- Prepare legal documents, memoranda, and correspondence with high accuracy and attention to detail
- Assist multiple attorneys and provide additional support and coverage for team members
- Transmit legal documents to clients, witnesses, and court officials
- Process new business requests and maintain client case files
- Coordinate client billing using sophisticated software and procedures

Requirements:
- Associate's degree preferred, Bachelor's degree a plus
- Minimum of 5 years related experience at a law firm or legal/corporate department
- Working knowledge of local and federal court rules
- Experience with court/administrative agency filings
- Ability to manage multiple priorities in a fast-paced, high-pressure, deadline-driven environment
- Excellent verbal and written communication skills
- High level of professionalism and ability to handle sensitive and confidential situations
- Proficiency using legal terminology and experience in related practice area(s)
- Strong proficiency with MS Office Suite, including Outlook, Word, Excel, and PowerPoint
- Ability to lift, carry, push, pull, or otherwise move objects weighing 20-50 pounds
- Close visual acuity for tasks such as transcribing and viewing a computer terminal

Education:
- Associate’s Degree preferred; Bachelor’s Degree a plus; applicable work experience may be considered in lieu of a degree.

Experience:
- Minimum of five (5) years related experience at a law firm or legal or corporate department required.

Knowledge, Skills, & Abilities:
- Working knowledge of local and federal court rules, advanced knowledge of Washington, . State Court system's process and procedure.
- Experience with court/administrative related agency filings including the District of Columbia Judicial and Superior Court systems and United States District Court for the District of Columbia.
- Ability to effectively gather and summarize data for reports, find solutions to various administrative problems and prioritize work.
- Must exhibit a high degree of initiative in managing multiple priorities simultaneously in a fast-paced, high-pressure, deadline-driven and detail-oriented work environment utilizing excellent judgment, initiative, decision-making skills and the ability to work independently.
- Excellent verbal and written communication skills. High level of inter-personal skills required to handle sensitive and confidential situations.
- Position requires a highly professional demeanor and appearance including possessing poise, tact and diplomacy.
- Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.
- Proven proficiency using legal terminology and experience working in related practice area(s).
- Possess a high level of proficiency using a variety of office equipment including personal computer, telephone, transcription equipment, printer, and copier.
- Keyboarding

Not specified

Not specified

Not specified

Superior Client Service, Teamwork, Time Management, Communication, Attention to Detail, Knowledge of Legal Terminology, Proficiency in MS Office Suite, Prioritization, Data Management, Problem-Solving, Confidentiality, Adaptability.

Associate's degree preferred, Bachelor's degree a plus, applicable work experience may be considered in lieu of a degree.

essential functions:

attorney support

provide superior client service by answering and screening calls in a courteous and timely manner and providing other client assistance when needed. transmit legal documents, memoranda, and correspondence to clients, witnesses and court officials by electronic filing, fax, email, mail and/or messenger. ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts. possess a high level of proficiency using a variety of office equipment including personal computer, telephone, transcription equipment, printer, and copier. this role routinely uses standard office equipment including, but not limited to computers, telephones, printers, and copiers

Qualification and Experience Associate's degree preferred, Bachelor's degree a plus, minimum of 5 years related experience at a law firm or legal/corporate department required.

Legal