Customer Success Specialist

Min 3 yrs required

Full-time

No

Customer Success Specialist - Ensuring End-User Success for Wilson Sonsini's Digital Programs

H1: Join Our Team as a Customer Success Specialist at Wilson Sonsini

H2: Help Drive End-User Satisfaction and Adoption of Our Digital Services

Wilson Sonsini, a premier legal advisor to technology and life sciences companies, is seeking a highly motivated and experienced Customer Success Specialist to ensure the success of our newly introduced digital programs. With over 1,200 attorneys in 19 offices worldwide, we offer exceptional opportunities for professional growth and achievement.

Bullet Points:

- Full-time position with hybrid or remote work options
- Responsible for smooth operation and adoption of Wilson Sonsini's digital platform
- Assist with implementation of systems and processes for managing a digital customer experience organization
- Promote enjoyable experiences for internal and external stakeholders
- Comfortable providing demonstrations and training to users
- Proactively resolve end-user issues and drive satisfaction
- Build long-term relationships with end-users to increase usage and retention
- Minimum of 3 years experience in software customer support, account management, or client service
- Experience with B2B platforms and legal processes preferred
- Self-starter with strong relationship building and problem-solving skills
- High school diploma or GED required, Bachelor's degree preferred
- Competitive salary and benefits package based on qualifications and location

Salary Information:

- San Francisco and Silicon Valley: $81,600 - $110,400 per year
- Austin, Boston, Boulder, District of Columbia, Los Angeles, New York, San Diego, Seattle, and Wilmington: $73,100 - $98,900 per year
- Salt Lake City and all other locations: $65,450 - $88,550 per year
- Additional discretionary year-end merit bonus based on performance

Join our team and help drive end-user satisfaction and adoption of our digital services. Wilson Sonsini is an equal opportunity employer.

Not specified

Information can be found on the company's website.

Not specified

Customer Service, Account Management, Client Service, Relationship Building, Problem-Solving, Organization, Planning, Computer Proficiency, Legal Processes, Legal Operations, Legal SaaS Solutions

High school diploma or GED required; Bachelor's degree preferred.

Apply through the company's website.

Qualification and Experience Minimum of three years of experience in software customer support, account management, customer success, or client service. High school diploma or GED required; Bachelor's degree preferred.

Legal