Customer Success Specialist

Min 3 yrs required

Full-time

No

Job Title: Customer Success Specialist - Law Firm
Experience Level: Minimum of 3 years in customer support or account management

H1: Join Our Team as a Customer Success Specialist at a Premier Law Firm
H2: Wilson Sonsini is Hiring a Customer Success Specialist

Responsibilities:
- Ensure smooth operation of digital platform for internal and external users
- Implement systems and processes for managing and scaling digital customer experience
- Promote enjoyable experiences for all stakeholders during transition to new service technologies
- Assist with sales operations and training for users
- Proactively resolve end-user issues and track satisfaction levels
- Build long-term relationships with users to increase adoption and retention
- Escalate operational issues to management
- Maintain compliance with company policies and procedures

Minimum Qualifications and Requirements:
- 3+ years of experience in software customer support or account management
- Experience with B2B platforms preferred
- Experience in the legal field or with legal SaaS solutions encouraged
- Experience in a start-up environment preferred
- Strong computer skills and ability to learn new tools quickly
- Excellent relationship building and problem-solving abilities
- High school diploma or GED required, Bachelor's degree preferred

Base Salary Range (Actual salary may vary based on qualifications and location):
- San Francisco and Silicon Valley: $81,600 - $110,400 per year
- Austin, Boston, Boulder, District of Columbia, Los Angeles, New York, San Diego, Seattle, and Wilmington: $73,100 - $98,900 per year
- Salt Lake City and all other locations: $65,450 - $88,550 per year

Additional Compensation:
- Discretionary year-end merit bonus based on performance

Benefits:
- Competitive salary and benefits package
- Equal Opportunity Employer

Join the team at Wilson Sonsini as a Customer Success Specialist and help ensure an effortless and enjoyable experience for internal and external users of our new digital programs. As a premier law firm serving technology and life sciences companies, we offer a dynamic and entrepreneurial work environment with opportunities for professional growth.

Responsibilities:
- Manage day to day operation of digital platform
- Implement processes for scaling digital customer experience
- Promote enjoyable experiences for all stakeholders during transition to new service technologies
- Assist with sales operations and training for users
- Proactively resolve end-user issues and track satisfaction levels
- Build long-term relationships with users to increase adoption and retention
- Escalate operational issues to management
- Maintain compliance with company policies and procedures

Qualifications:
- Minimum of 3 years in customer support or account management
- Experience with B2B platforms preferred
- Experience in the legal field or with legal SaaS solutions encouraged
- Experience in a start-up environment preferred
- Strong computer skills and ability to learn new tools quickly
- Excellent relationship building and problem-solving abilities
- High school diploma or GED required, Bachelor's degree preferred

Base Salary Range (Actual salary may vary based on qualifications and location):
- San Francisco and Silicon Valley: $81,600 - $110,400 per year
- Austin, Boston, Boulder, District of Columbia, Los Angeles, New York, San Diego, Seattle, and Wilmington: $73,100 - $98,900 per year
- Salt Lake City and all other locations: $65,450 - $88,550 per year

Additional Compensation:
- Discretionary year-end merit bonus based on performance

Benefits:
- Competitive salary and benefits package
- Equal Opportunity Employer

Join the team at Wilson Sonsini as a Customer Success Specialist and help ensure an effortless and enjoyable experience for internal and external users of our new digital programs. As a premier law firm serving technology and life sciences companies, we offer a dynamic and entrepreneurial work environment with opportunities for professional growth.

Responsibilities:
- Manage day to day operation of digital platform
- Implement processes for scaling digital customer experience
- Promote enjoyable experiences for all stakeholders during transition to new service technologies
- Assist with sales operations and training for users
- Proactively resolve end-user issues and track satisfaction levels
- Build long-term relationships with users to increase adoption and retention
- Escalate operational issues to management
- Maintain compliance with company policies and procedures

Qualifications:
- Minimum of 3 years in customer support or account management
- Experience with B2B platforms preferred
- Experience in the legal field or with legal SaaS solutions encouraged
- Experience in a start-up environment preferred
- Strong computer skills and ability to learn new tools quickly
- Excellent relationship building and problem-solving abilities
- High school diploma or GED required, Bachelor's degree preferred

Base Salary Range (Actual salary may vary based on qualifications and location):
- San Francisco and Silicon Valley: $81,600 - $110,400 per year
- Austin, Boston, Boulder, District of Columbia, Los Angeles, New York, San Diego, Seattle, and Wilmington: $73,100 - $98,900 per year
- Salt Lake City and all other locations: $65,450 - $88,550 per year

Additional Compensation:
- Discretionary year-end merit bonus based on performance

Benefits:
- Competitive salary and benefits package
- Equal Opportunity Employer

Join the team at Wilson Sonsini as a Customer Success Specialist and help ensure an effortless and enjoyable experience for internal and external users of our new digital programs. As a premier law firm serving technology and life sciences companies, we offer a dynamic and entrepreneurial work environment with opportunities for professional growth.

Responsibilities:
- Manage day to day operation of digital platform
- Implement processes for scaling digital customer experience
- Promote enjoyable experiences for all stakeholders during transition to new service technologies
- Assist with sales operations and training for users
- Proactively resolve end-user issues and track satisfaction levels
- Build long-term relationships with users to increase adoption and retention
- Escalate operational issues to management
-

Not specified

Comprehensive benefits package including medical, dental, vision, 401(k), and more.

Not specified

Customer Support, Account Management, Customer Success, Client Service, Paralegal, Legal Processes, Legal Operations, Legal SaaS Solutions, Relationship Building, Problem-Solving, Organization, Planning, MS Office, Communication, Time Management

High School Diploma or GED, Bachelor's degree preferred

Interested candidates can apply through the company's website or by submitting a resume and cover letter to the contact person listed below.

Qualification and Experience High School Diploma or GED, Bachelor's degree preferred

Legal