Child Support Officer II

Full-time

No

Child Support Officer II - Join the Office of the Attorney General's Child Support Division (CSD) in our mission to support Texas children and families by promoting responsible parenting and ensuring children receive the financial support they need and deserve. As a Child Support Officer II, you will conduct detailed investigations, establish paternity, obtain court orders for financial support and health care coverage, and enforce child support orders. You will also collaborate with state agencies and community organizations to serve Texas families and gain valuable investigative and legal experience.

H1: Child Support Officer II at the Office of the Attorney General's Child Support Division (CSD)
H2: Join a Mission-Driven Team Supporting Texas Children and Families

- Organization: OFFICE OF THE ATTORNEY GENERAL
- Job Title: Child Support Officer II
- Experience: Experience in full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist may be substituted for the required education on a year-for-year basis.
- Salary: $3, - $3, (Monthly)
- Schedule: Full-time, 40 hours per week
- Location: Texas-Bryan
- Job Code: 5541
- Grade: 13
- Number of Openings: 1
- Overtime Status: Non-exempt
- Posting Date: Jan 17, 2024
- Closing Date: Ongoing

The Office of the Attorney General is seeking a dedicated and driven individual to join our team as a Child Support Officer II. In this role, you will play a critical part in our mission to encourage responsible parenting and ensure children receive the support they need and deserve. As a Child Support Officer II, you will conduct investigations, establish paternity, obtain court orders, and enforce child support orders. You will also have the opportunity to collaborate with state agencies and community organizations to serve Texas families.

Responsibilities:

- Conduct detailed investigations to locate absent parents, verify employment, and determine assets
- Prepare documents for legal and administrative actions related to child support orders
- Negotiate lump sum payments and out-of-court settlements with parties
- Monitor child support cases and refer delinquent cases for appropriate enforcement actions
- Document all case actions using agency tools and review virtual files for accuracy
- Attend court to assist legal staff as needed
- Maintain knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations
- Explain program policies, procedures, and regulations to customers and respond to inquiries and complaints
- Assess the validity of complaints against the program with impartiality
- Serve as a Notary Public
- Perform related work as assigned
- Attend work regularly in compliance with agreed-upon schedule

Qualifications:

- High school diploma or equivalent
- Bachelor's degree from an accredited college or university preferred
- Knowledge of investigative practices and techniques
- Ability to handle multiple tasks, prioritize, and meet deadlines
- Strong oral and written communication skills
- Ability to exercise sound judgment and decision making
- Willingness to receive and respond positively to constructive feedback
- Ability to work collaboratively in a professional office environment
- Excellent customer service skills
- Ability to work in person at assigned OAG location and perform all assigned tasks at designated work space
- Ability to arrange for personal transportation for business-related travel
- Ability to work more than 40 hours as needed and in compliance with FLSA
- Ability to lift and relocate 30 lbs.
- Ability to travel up to 25%, including overnight travel
- Typing speed of 35 words per minute

Preferred Qualifications:

- Graduation from an accredited four-year college or university
- Knowledge of investigative practices and techniques
- Proficiency in reading, writing, and speaking Spanish

To apply for this position, please submit an electronic application through CAPPS Recruit. A State of Texas application must be completed to be considered. Paper applications are not accepted. Please be aware that a criminal background check may be conducted as part of the application process. Military Crosswalk information can be accessed at .

The Office of the Attorney General is an equal opportunity employer dedicated to supporting Texas children and families. Join our team and make a positive difference in the lives of Texans.

Not specified

Excellent benefits including health insurance, retirement plan, and leave benefits

Spanish proficiency preferred

Investigative practices and techniques, multitasking, time management, communication, decision making, customer service

Graduation from high school or equivalent, Bachelor's degree from an accredited college or university

Electronic application through CAPPS Recruit

Qualification and Experience High school diploma or equivalent, Bachelor's degree in a related field or equivalent experience

Legal