Helpline Paralegal/Administrative Support Staff

Min 2 yrs required

Full-time

No

Salary: Commensurate with experience
Job Title: Helpline Paralegal/Administrative Support Staff
Experience: At least 2 years as a paralegal or related experience and/or training
Location: Norristown (Montgomery County), PA
Organization: Legal Aid of Southeastern PA (“LASP”)
Department: Centralized Telephone Intake Helpline

Summary:
Legal Aid of Southeastern PA is seeking a full-time Paralegal/Administrative Support Staff for their Centralized Telephone Intake Helpline. The organization serves low-income individuals from Bucks, Chester, Delaware, and Montgomery counties with legal issues related to housing, family, domestic violence, consumer, employment, and public benefits. The position requires strong communication and organizational skills, as well as the ability to quickly analyze legal issues and provide sound advice under the supervision of a licensed attorney. The salary will be based on experience and the organization's personnel policy. Proof of COVID-19 vaccination is required, with exemptions available for medical or religious reasons.

Essential Duties and Responsibilities:
- Perform clerical duties to assist other Helpline advocates
- Maintain files of correspondence and legal documents
- Triage calls and evaluate the merit of cases
- Interview applicants and clients by phone
- Create and maintain case files in LASP’s computer case management system
- Manage a caseload
- Organize information and use technical resources
- Participate in LASP team efforts
- Develop knowledge of relevant law and community referral resources
- Ensure grant and contract requirements are met
- Abide by professional and ethical standards
- Other duties as assigned

Supervisor:
Helpline Supervising Attorney or other assigned supervisor

Qualifications:
- Associates or bachelor’s degree
- At least 2 years’ experience as a paralegal or related experience and/or training
- Proficiency in computer technology, including Microsoft products, record and timekeeping software, and routine database activity
- Excellent communication, time management, and organization skills
- Spanish language fluency is desirable

Equal Opportunity Employer:
LASP is an equal opportunity employer and does not discriminate in recruitment, selection, or advancement of employees on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other prohibited basis.

How to Apply:
Send resume and cover letter to Elise Wilson-Coles, Human Resources Manager, at Legal Aid of Southeastern Pennsylvania by email to . Please include the job title in the subject line. The position will remain open until filled.

H1: Join Our Team: Helpline Paralegal/Administrative Support Staff at Legal Aid of Southeastern PA
H2: Help Low-Income Individuals: Paralegal/Administrative Support Staff for Centralized Telephone Intake Helpline

- Full-time position at Legal Aid of Southeastern PA
- Provide legal support and assistance to low-income individuals
- Based in Norristown, PA
- Handle issues related to housing, family, domestic violence, consumer, employment, and public benefits
- Must be a team player with strong communication and organizational skills
- Salary based on experience and organization's policy
- Proof of COVID-19 vaccination required, with exemptions available
- Associates or bachelor’s degree required
- At least 2 years' experience as a paralegal or related experience and/or training
- Proficiency in Microsoft products and case management systems
- Spanish language fluency is desirable
- Equal opportunity employer
- Send resume and cover letter to with job title in subject line.

Not specified

Medical or religious exemption for COVID-19 vaccination, COVID protocols in place

Spanish language fluency is desirable

Legal research, legal writing, Microsoft Word, Microsoft Excel, case management systems, time management, organization, communication, Spanish language fluency

Associates or Bachelor's degree

Send resume and cover letter to Human Resources Manager Elise Wilson-Coles at

Qualification and Experience Associates or Bachelor's degree

Legal