Child Support Officer II

Full-time

No

The Office of the Attorney General is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A criminal background check will be required for all successful applicants. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, . If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

H1: Child Support Officer II OAG - Child Support Dallas, TX
H2: Join a Mission-Driven Team and Make a Difference in the Lives of Texas Families!

SUMMARY:
The Office of the Attorney General (OAG) is seeking a dedicated and compassionate Child Support Officer II to join our Child Support Division (CSD) in Dallas, TX. This full-time position offers a competitive salary, excellent benefits, and the opportunity to make a positive impact in the lives of Texas children and families.

JOB TITLE: Child Support Officer II
ORGANIZATION: OAG - Child Support
DEPARTMENT: Child Support Division (CSD)
LOCATION: Dallas, TX
SALARY: $3, - $3,
EMPLOYEE STATUS: Regular
SCHEDULE: Full-time, 40 hours/week
TRAVEL: Up to 5%
STATE JOB CODE: 5552
SALARY ADMIN PLAN: A
GRADE: 13
NUMBER OF OPENINGS: 1
OVERTIME STATUS: Non-exempt
JOB POSTING DATE: Feb 20, 2024, 8:04:46 PM
CLOSING DATE: Ongoing

BENEFITS:
• Excellent benefits ()
• Work-life balance
• Hands-on experience
• Camaraderie with colleagues across the state

JOB DESCRIPTION:
The Child Support Officer II will be responsible for conducting detailed investigations to locate absent parents, establishing paternity, obtaining court orders for financial support and healthcare coverage for children, enforcing child support orders, responding to customer inquiries, and promoting the involvement of both parents in their children's lives. This position also involves collaborating with state agencies and community organizations to serve Texas families.

RESPONSIBILITIES:
• Conduct detailed in-office investigations to locate parties, verify employment, and determine assets
• Prepare documents for legal and administrative actions related to child support orders
• Negotiate lump sum payments and out-of-court settlements with noncustodial parents
• Monitor child support cases and refer delinquent cases for enforcement actions
• Document all case actions using appropriate agency tools, including TXCSES and case/court documents
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Review cases for eligibility for closure
• Attend court to assist legal staff, as needed
• Research case information using computer systems, including TXCSES
• Maintain knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations
• Assess child support cases to determine appropriate actions
• Explain Child Support Program policies, procedures, and regulations to customers
• Respond to customer inquiries and complaints
• Serve as Notary Public
• Perform related work as assigned
• Maintain relevant knowledge necessary to perform essential job functions
• Attend work regularly in compliance with agreed-upon work schedule
• Ensure security and confidentiality of sensitive and/or protected information
• Comply with all agency policies and procedures, including those pertaining to ethics and integrity

QUALIFICATIONS:
• Graduation from high school or equivalent
• Bachelor's degree from an accredited college or university; experience in full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist may be substituted for the required education on a year-for-year basis
• Knowledge of investigative practices and techniques
• Ability to handle multiple tasks, prioritize, and meet deadlines
• Effective oral and written communication skills
• Sound judgment and effective decision-making abilities
• Willingness to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Excellent customer service skills
• Ability to work in-person at assigned OAG work location and perform all assigned tasks at designated OAG workspace within OAG work location, and collaborate with coworkers in-person (. training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business-related travel
• Willingness to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate up to 30 lbs.
• Ability to travel (including overnight travel) up to 5%
• Ability to type 35 words per minute (typing test required at time of interview)

PREFERRED QUALIFICATIONS:
• Graduation from an accredited four-year college or university
• Knowledge of investigative practices and techniques
• Ability to proficiently read, write, and speak Spanish

TO APPLY:
To apply for this position, visit either CAPPS Recruit or Work in Texas and complete a State of Texas application. Paper applications will not be accepted. Applicants may be subject to a criminal background check. Military Crosswalk information can be accessed at

EQUAL OPPORTUNITY EMPLOYER:
The Office of the Attorney General is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age

Not specified

Excellent benefits package (https//ers.texas.gov/Benefits-at-a-Glance)

Spanish

Investigative practices and techniques, multitasking, prioritization, meeting deadlines, oral and written communication, sound judgment, decision making, teamwork, customer service, proficiency in Spanish, ability to type 35 words per minute

High school diploma or equivalent, Bachelor's degree from an accredited college or university (or relevant experience).

Electronic application through CAPPS Recruit or Work in Texas. State of Texas application must be completed. Paper applications not accepted. Criminal background check may be conducted.

Qualification and Experience High school diploma or equivalent, Bachelor's degree from an accredited college or university (or relevant experience), knowledge of investigative practices and techniques

Legal