Customer Success Specialist

Min 3 yrs required

Full-time

No

SEO Friendly Job Title: Customer Success Specialist at Wilson Sonsini Law Firm

H1 Heading: Join Our Team as a Customer Success Specialist at Wilson Sonsini Law Firm

H2 Headings:
- About Wilson Sonsini Law Firm
- Job Description
- Responsibilities of a Customer Success Specialist
- Minimum Qualifications and Requirements
- Compensation and Benefits

Bold Headlines:
- Premier Legal Advisor to Technology and Life Sciences Companies
- Join Our Team as a Customer Success Specialist
- Work Remotely or in a Hybrid Environment
- Responsibilities: Ensuring an Effortless and Enjoyable Experience for End-Users
- Minimum Qualifications: Experience in Software Customer Support and Legal Operations Preferred
- Competitive Salary and Benefits Package Offered
- Equal Opportunity Employer

Bullet Points:
- Full-time position at Wilson Sonsini Law Firm
- 19 offices worldwide, with opportunities for professional growth
- Hybrid or remote work options available
- Ensure smooth operation of digital platform for internal and external users
- Assist in implementing systems and processes for managing and scaling digital customer experience
- Promote enjoyable experiences for stakeholders transitioning to new service delivery methods
- Comfortable providing demonstrations and training to users
- Proactively resolve end-user issues and track resolution of problems
- Build relationships with end-users to increase satisfaction and usage
- Escalate operational issues to management
- Minimum of 3 years experience in software customer support or account management preferred
- Experience in legal operations or legal SaaS solutions a plus
- Self-starter with strong computer skills and ability to work in a dynamic environment
- High school diploma required, Bachelor's degree preferred
- Competitive salary based on qualifications, experience, and location
- Year-end merit bonus based on performance
- Comprehensive benefits package offered
- Equal Opportunity Employer

Note: Salary information included in the text is based on the job requisition ID and may vary depending on the selected candidate's qualifications and location.

Not specified

Information provided upon request

Not specified

Customer Service, Account Management, Client Service, B2B Platforms, Legal Processes, Legal Operations, Legal SaaS Solutions, Start-up Environment, MS Office, Relationship Building, Problem-Solving, Organization, Planning

High school diploma or GED required; Bachelor's degree preferred

Interested candidates can apply through the company's website or by emailing their resume and cover letter to the contact person listed below.

Qualification and Experience Minimum of three years of experience in software customer support, account management, customer success, or client service; experience with multi-stakeholder B2B platforms preferred; experience as a paralegal, paralegal clerk, or practice assistant encouraged; experience working with attorneys, legal processes, legal operations, or legal SaaS solutions strongly preferred; experience working in a start-up environment highly preferred; self-starter with the ability to work effectively in a busy, dynamic, and collaborative work environment; excellent computer proficiency (MS Office - Word, Excel, and Outlook); strong relationship building, problem-solving, organization, and planning skills; eagerness to learn new tools and skills; comfortable owning mistakes and growing from them; high school diploma or GED required; Bachelor's degree preferred

Legal