Mattersight Corporation

Overview

Unlocking the Power of Customer-Employee Interactions: Mattersight Corporation

In the fast-paced world of customer service, every interaction matters. That's why Mattersight Corporation has emerged as a leader in enterprise analytics for customer-employee interactions. With their groundbreaking technology and innovative approach, Mattersight helps businesses See What MattersTM in customer experience and satisfaction, service, sales, customer retention, collections, fraud, and back office operations.

At the core of Mattersight's success is their commitment to capturing, analyzing, and creating insight from unstructured conversations, emails, customer data, and employee desktop activity. With an investment of over $75 million, Mattersight has built powerful technology that harnesses the power of big data analytics to provide businesses with valuable insights.

One of the key factors that sets Mattersight apart is their business model, which revolves around working closely with clients to ensure they are driving significant tangible value from the insights generated by their software. By partnering with clients, Mattersight helps businesses reduce costs within their contact center and back office operations, improve customer experience and satisfaction, increase sales and collections revenue, reduce customer attrition, and even predict and prevent fraudulent activity.

Mattersight's success lies in their proprietary algorithms and unique behavioral models. Their "big data" analytics are based on millions of data points, allowing businesses to gain a deeper understanding of their customers and employees. By analyzing these interactions, Mattersight is able to uncover patterns, trends, and insights that can drive real business value.

The company's SaaS+ delivery model is another reason why working at Mattersight can be exciting for employees. By combining analytics in the cloud with deep customer partnerships, Mattersight ensures that their technology is accessible and easy to use. This approach not only benefits their clients but also provides employees with the opportunity to work with cutting-edge technology and make a real impact in the industry.

Mattersight's impact extends across various sectors, including Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, and Government. Leading companies in these industries have turned to Mattersight to unlock the power of their customer-employee interactions and gain a competitive edge.

Working at Mattersight offers employees a unique opportunity to be part of a company that is revolutionizing the way businesses understand and optimize their customer interactions. With a focus on innovation, collaboration, and driving tangible value for clients, Mattersight provides a dynamic and exciting work environment.

Employees at Mattersight have the chance to work with cutting-edge technology, collaborate with industry leaders, and make a real impact in the field of customer experience analytics. Whether it's developing new algorithms, analyzing data, or working closely with clients, every role at Mattersight contributes to the company's mission of helping businesses See What MattersTM.

In conclusion, Mattersight Corporation is a trailblazer in the field of enterprise analytics for customer-employee interactions. With their powerful technology, unique behavioral models, and commitment to driving tangible value for clients, Mattersight is revolutionizing the way businesses understand and optimize their customer interactions. Working at Mattersight offers employees the opportunity to be part of a dynamic and innovative company that is shaping the future of customer experience analytics.