Job Title: Senior Trust Officer
Job Responsibilities:
- Administer and oversee complex trust relationships within an assigned book of client trust accounts, demonstrating proficiency and sound judgment in fiduciary discretion.
- Serve as the primary point of contact for clients on trust account relationships, regularly communicating with them on all trust matters and managing overall trust administration for complex relationships.
- Assess and manage risk, exercise fiduciary discretion and judgment, and adhere to policies and procedures related to account administrative activities.
- Develop and implement trust solutions to meet client needs, anticipating and identifying opportunities to create new relationships and expand existing ones.
- Provide superior client service, develop deep relationships with clients to best administer their trust accounts, generate solutions, and meet distribution needs.
- Communicate regularly with the client team, including Custom Credit Advisors, Investment Advisors, and Commercial and Business Bankers, ensuring they are informed of trust matters concerning the client.
- Manage the new account opening process, ensuring proper trust funding, account opening with correct coding, correctness of beneficiary information, and fee agreements in place; monitor terminations as necessary.
- Play a key role in client satisfaction and retention by cultivating strong working relationships with clients and their advisors to understand individual client needs.
- Maintain comprehensive knowledge and coordinate efforts with appropriate Bank resources, including market leadership, tax liaison team, Legal and Compliance, to ensure timely delivery of quality service and expand client relationships.
- Support market efforts to develop new trust business, participate in client presentations, and serve as a subject matter expert concerning trust administration.
- Serve as a fiduciary resource to Wealth Advisors and other internal partners.
- Support the goals and objectives of the wealth practice and regional leadership by serving as a mentor and role model for less experienced staff.
- Understand and maintain current knowledge of regulatory requirements and Federal and state law concerning trust and estates, as well as industry standards and practices.
- Promote an environment that supports belonging and reflects the company brand.
- Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- Complete other related duties as assigned.
Education and Experience Information:
- Required: Bachelor’s degree and a minimum of 7 years’ experience administering fiduciary accounts or related legal/business experience in the financial services industry, including technical trust and planning experience. Alternatively, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ experience administering fiduciary accounts or related legal/business experience in the financial services industry, including technical trust and planning experience.
- Strong verbal and written communication skills, presentation skills, planning skills, organizational skills, customer focus, and thorough knowledge of fiduciary business, including decision-making experience in complex fiduciary matters.
- Experience attracting, expanding, and retaining client relationships, including building a significant level of trust with clients.
- Good investment knowledge of asset allocation strategies and proficiency with personal computers.
- Experience maintaining high levels of integrity and professionalism.
- Preferred: Juris Doctor (JD) or Master’s degree, minimum of 10 years’ experience administering fiduciary accounts or related legal/business experience in the financial services industry, including technical trust and planning experience, and CTFA (Certified Trust and Financial Advisor) certification.
- Strong interpersonal skills.
Salary Information:
The company is committed to fair, competitive, and market-informed pay for employees. The pay range for this position is $127, - $212, (USD). The successful candidate’s specific combination of knowledge, skills, and experience will inform their specific compensation.
